Graduate Customer Services and Sales Consultant

SMAART Recruitment; Sydney; Hybrid; AUD 81,000 - 99,000; Full time

Benefits offered by this job

Health insurance

Wellness programs

Hybrid work

Lunch provided

Transport/reimbursement

International travel

Mentoring

Career growth

Job summary

SMAART Recruitment is seeking a motivated Graduate Customer Services and Sales Consultant to launch a career in SaaS and software consulting from Sydney. The role starts with a fully paid training program and progresses into customer service, business development, and software sales within a global leader in contractor management software.

The position offers hybrid work with WFH Mondays & Fridays, a central Sydney CBD office, and extensive mentoring and international travel opportunities as you

Qualifications

• Bachelor's degree from an accredited university (or equivalent experience).
• 0-5 years' experience in customer service, call centre, or sales.
• Strong written and verbal communication and presentation skills.
• Excellent problem-solving and analytical abilities.
• Proficient in MS Office and email applications.
• Energetic, proactive, and eager to build a career in SaaS and Business Development.

Responsibilities

• Proactively service and support contractor and supplier clients
• Deliver software training via phone, video, and in-person
• Manage inbound enquiries, troubleshoot issues, and provide solutions
• Handle account management functions, including invoicing and collections
• Participate in marketing and sales initiatives
• Analyse processes and suggest continuous improvement opportunities

Skills

Communication skills

Presentation skills

Problem solving

Analytical thinking

MS Office

Education

Bachelor's degree

Job description

Graduate Customer Services and Sales Consultant

Looking to kickstart or advance your career in SaaS and consulting? With over 20 years of worldwide success and a strong customer base of global brands and Fortune 500 companies, our client is now expanding their APAC operations.

They're currently looking for a driven graduate or customer service consultant to join their supportive and ambitious team, and step into the booming world of SaaS. This is your opportunity to join a global leader in Contractor Management Software and build a long-term career in software consulting and sales.

After a fully paid, world-class training program, you'll join the Sydney team as a Consultant/Associate, delivering exceptional service to clients while developing your technical, business development, and client relationship skills.

The Perks:

• $90,000 + Super + Bonus
• 6-8 week paid international training program
• Defined career growth pathway, from Customer Service to Business Development & Software Sales
• Hybrid working, WFH Mondays & Fridays
• Central Sydney CBD office near public transport
• Lunch provided in-office (Tue-Thu)
• Ongoing mentoring, networking events, and global team-building activities
• International travel opportunities
• Health insurance & wellness programs
• Parking or public transport reimbursement
• Start date: 6 January 2027

Role and Responsibilities:

• Proactively service and support contractor and supplier clients
• Deliver software training via phone, video, and in-person
• Manage inbound enquiries, troubleshoot issues, and provide solutions
• Handle account management functions, including invoicing and collections
• Participate in marketing and sales initiatives
• Analyse processes and suggest continuous improvement opportunities

You’ll start in a customer service role (approx. 18-24 months) with a clear plan to progress into business development, account management, and software sales.

What we're looking for:

• Bachelor's degree from an accredited university (or equivalent experience)
• 0-5 years' experience in customer service, call centre, or sales
• Strong written and verbal communication and presentation skills
• Excellent problem-solving and analytical abilities
• Proficient in MS Office and email applications
• Energetic, proactive, and eager to build a career in SaaS and Business Development