Graduate Business Analyst: Process Improvement & ITSM

Symbio; Sydney; Híbrido; AUD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Parental leave

Internet discount

Mobile discount

Fitness Passport

Flexible work

EAP

Specsavers discount

Merchandise allowance

Training resources

Descripción de la vacante

Symbio, part of the Aussie Broadband Group, is seeking a Graduate Business Analyst to join the Wholesale Operations team in Sydney. The role focuses on driving continuous improvement across people, processes and technology, with hands‑on experience in business analysis and ITSM.

You’ll work in a hybrid setting, collaborating across multiple teams and stakeholders to deliver practical solutions and measurable performance improvements.

Formación

• Recent graduation in a relevant discipline.
• Strong analytical and problem‑solving skills.
• Excellent communication and stakeholder engagement abilities.
• Ability to document processes, findings and recommendations clearly.
• Experience gathering and documenting business requirements.
• Process mapping or process improvement experience.
• Understanding IT Service Management (ITSM) principles.
• Ability to translate business needs into practical solutions.

Responsabilidades

• Analyse current processes, workflows and systems to identify improvement opportunities.
• Collaborate with Product, CX, CS, Technology and Wholesale Operations teams.
• Gather, document and analyse business requirements.
• Define future‑state processes and solutions.
• Support improvements to ITSM tools, workflows and reporting.
• Facilitate workshops and stakeholder discussions.
• Monitor the success of implemented improvements.
• Maintain process documentation and drive continuous improvement.
• Support readiness, delivery and transition activities.

Conocimientos

Analytical skills

Problem solving

Communication

Stakeholder engagement

Attention to detail

Documentation

Requirements gathering

Process mapping

ITSM knowledge

Educación

Bachelor’s degree in Business / Information Systems / Technology / Commerce / Engineering

Descripción del empleo

Symbio, part of the Aussie Broadband Group, is seeking a Graduate Business Analyst to join the Wholesale Operations team in Sydney. The role focuses on driving continuous improvement across people, processes and technology, with hands‑on experience in business analysis and ITSM.

You’ll work in a hybrid setting, collaborating across multiple teams and stakeholders to deliver practical solutions and measurable performance improvements.