Graduate Business Analyst

Symbio; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Parental leave

Internet discount

Mobile discount

Fitness Passport

Flexible work

EAP

Specsavers discount

Merchandise allowance

Training resources

Job summary

Symbio, part of the Aussie Broadband Group, is seeking a Graduate Business Analyst to join the Wholesale Operations team in Sydney. The role focuses on driving continuous improvement across people, processes and technology, with hands‑on experience in business analysis and ITSM.

You’ll work in a hybrid setting, collaborating across multiple teams and stakeholders to deliver practical solutions and measurable performance improvements.

Qualifications

• Recent graduation in a relevant discipline.
• Strong analytical and problem‑solving skills.
• Excellent communication and stakeholder engagement abilities.
• Ability to document processes, findings and recommendations clearly.
• Experience gathering and documenting business requirements.
• Process mapping or process improvement experience.
• Understanding IT Service Management (ITSM) principles.
• Ability to translate business needs into practical solutions.

Responsibilities

• Analyse current processes, workflows and systems to identify improvement opportunities.
• Collaborate with Product, CX, CS, Technology and Wholesale Operations teams.
• Gather, document and analyse business requirements.
• Define future‑state processes and solutions.
• Support improvements to ITSM tools, workflows and reporting.
• Facilitate workshops and stakeholder discussions.
• Monitor the success of implemented improvements.
• Maintain process documentation and drive continuous improvement.
• Support readiness, delivery and transition activities.

Skills

Analytical skills

Problem solving

Communication

Stakeholder engagement

Attention to detail

Documentation

Requirements gathering

Process mapping

ITSM knowledge

Education

Bachelor’s degree in Business / Information Systems / Technology / Commerce / Engineering

Job description

Symbio, part of the Aussie Broadband Group, is revolutionising global communications. Our platform delivers the full communications stack, from carrier infrastructure to enterprise collaboration solutions, across multiple Asia-Pacific markets. Our goal is to be the telco people love – our customers, team members, shareholders, and partners.

Listed on the Australian Stock Exchange (ASX: ABB), the Aussie Broadband Group collectively supplies more than 1 million telecommunications services, operates two Tier 1 voice providers in Australia and owns fibre infrastructure.

Our culture is built on five values that guide everything we do:

Don'tbe ordinary, be awesome | Think BIG | Nobullsh*t | Be good to people | Have fun

Are you a recent graduate with a passion for problem-solving, business improvement, and technology? We're looking for a Graduate Business Analyst - to join our Wholesale Operations team and play a key role in driving continuous improvement across the business.

Commencing on 9 February 2027, our Graduate Program offers an exciting opportunity to kick‑start your career in a supportive environment while gaining hands‑on experience in business analysis, process improvement, stakeholder engagement, and IT Service Management (ITSM).

In this role, you will partner with stakeholders across Wholesale Operations to identify inefficiencies, prioritise improvement opportunities, and help deliver practical solutions across people, processes, and technology. By supporting continuous improvement initiatives, you'll contribute to enhancing operational performance, reducing process waste, improving ITSM capabilities, and delivering better outcomes for both the business and our customers.

This role is based in Sydney, with a hybrid work model that combines office and remote working.

What you’ll be doing

• Analyse current business processes, workflows, systems, and ways of working to identify improvement opportunities.
• Collaborate with stakeholders across Product, Customer Experience, Customer Success, Technology, and Wholesale Operations Support teams.
• Gather, document, and analyse business requirements.
• Assist in defining future‑state processes and solutions.
• Support improvements to ITSM tools, operational workflows, knowledge management, and reporting capabilities.
• Facilitate workshops, stakeholder discussions, and process review sessions.
• Monitor and measure the success of implemented improvements.
• Maintain process documentation and contribute to continuous improvement practices.
• Support operational readiness, project delivery, and transition activities.
• Follow a structured development pathway with mentoring, professional development opportunities and clear milestones designed to accelerate your growth.
• Participate in graduate program workshops, networking opportunities and development sessions alongside other graduates across the business.

What we’re looking for

• Recent completion of a degree in Business, Information Systems, Technology, Commerce, Engineering, or a related discipline.
• Strong analytical and problem‑solving skills.
• Excellent communication and stakeholder engagement skills.
• Strong attention to detail and organisational skills.
• Ability to document processes, findings, and recommendations clearly.
• Previous internship, work experience, or exposure to Business Analysis or Software Engineering.
• Experience gathering and documenting business requirements.
• Process mapping or process improvement experience.
• Understanding of IT Service Management (ITSM) principles.
• Ability to translate business needs into practical solutions across people, process, and technology.

Why Join Us

At Aussie Broadband, we celebrate difference and are committed to creating an inclusive workplace where everyone can bring their whole selves to work. As a proud Equal Opportunity Employer, we support and celebrate diversity every day it's just one of the ways we live our value of "Be good to people."

We also give back to the communities we serve through ourPledge 1% commitment,community sponsorship programs, and paid community service leave for all staff.

The Good Stuff

• 26 weeks paid parental leave for permanent employees, for both primary and secondary caregivers (in addition to any government‑paid leave)
• Discounted internet up to the value of $109 per month
• 20% off Mobile services
• Fitness Passport for access to multiple gyms and pools across Australia
• Flexible working arrangements
• Employee Assistance Program (EAP)
• Discounts with Specsavers, HCF, and many more
• Monthly rewards and recognition
• Internal training and development resources to support your career growth
• Yearly Aussie merch allowance

Even if you feel you don’t meet all the requirements,we’dstill love to hear your story. We like tothink outside the boxwith the people we hire.

For questions, reach out to *******@team.aussiebroadband.com.au. Just note that all applications must be submitted via the job link.