Graduate Business Analyst

Aussie Broadband Limited; Sydney; Híbrido; AUD 60.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Parental leave 26 weeks

Internet discount

Mobile service discount 20%

Fitness program

Flexible working arrangements

Employee Assistance Program

Partner discounts

Rewards and recognition

Training and development resources

Merch allowance

Descripción de la vacante

Symbio, part of the Aussie Broadband Group, is seeking a Graduate Business Analyst to join our Wholesale Operations team in Sydney. Commencing on 9 February 2027, the program offers hands‑on experience in business analysis, process improvement, stakeholder engagement, and IT Service Management (ITSM) within a supportive environment.

In this role you will partner with stakeholders across Wholesale Operations to identify inefficiencies, prioritise opportunities, and deliver practical solutions

Formación

• Recent completion of a degree in Business, Information Systems, Technology, Commerce, Engineering, or a related discipline.
• Strong analytical and problem‑solving skills.
• Excellent communication and stakeholder engagement skills.
• Strong attention to detail and organisational skills.
• Ability to document processes, findings, and recommendations clearly.
• Previous internship, work experience, or exposure to Business Analysis or Software Engineering.
• Experience gathering and documenting business requirements.
• Process mapping or process improvement experience.
• Understanding of IT Service Management (ITSM) principles.
• Ability to translate business needs into practical solutions across people, process, and technology.

Responsabilidades

• Analyse current business processes, workflows, systems, and ways of working to identify improvement opportunities.
• Collaborate with stakeholders across Product, Customer Experience, Customer Success, Technology, and Wholesale Operations Support teams.
• Gather, document, and analyse business requirements.
• Assist in defining future‑state processes and solutions.
• Support improvements to ITSM tools, operational workflows, knowledge management, and reporting capabilities.
• Facilitate workshops, stakeholder discussions, and process review sessions.
• Monitor and measure the success of implemented improvements.
• Maintain process documentation and contribute to continuous improvement practices.
• Support operational readiness, project delivery, and transition activities.

Conocimientos

Analytical thinking

Problem-solving

Communication skills

Stakeholder engagement

Documentation

Requirements gathering

Process mapping

ITSM knowledge

Business analysis exposure

Educación

Bachelor's degree in Business/Information Systems/Technology/Commerce/Engineering or related

Descripción del empleo

About Us

Symbio, part of the Aussie Broadband Group, is revolutionising global communications. Our platform delivers the full communications stack, from carrier infrastructure to enterprise collaboration solutions, across multiple Asia-Pacific markets. Our goal is to be the telco people love - our customers, team members, shareholders, and partners. Listed on the Australian Stock Exchange (ASX: ABB), the Aussie Broadband Group collectively supplies more than 1 million telecommunications services, operates two Tier 1 voice providers in Australia and owns fibre infrastructure.

Our culture is built on five values that guide everything we do: Don't be ordinary, be awesome | Think BIG | No bullsh*t | Be good to people | Have fun.

Are you a recent graduate with a passion for problem‑solving, business improvement, and technology? We're looking for a Graduate Business Analyst - to join our Wholesale Operations team and play a key role in driving continuous improvement across the business. Commencing on 9 February 2027, our Graduate Program offers an exciting opportunity to kick‑start your career in a supportive environment while gaining hands‑on experience in business analysis, process improvement, stakeholder engagement, and IT Service Management (ITSM).

In this role, you will partner with stakeholders across Wholesale Operations to identify inefficiencies, prioritise improvement opportunities, and help deliver practical solutions across people, processes, and technology. By supporting continuous improvement initiatives, you'll contribute to enhancing operational performance, reducing process waste, improving ITSM capabilities, and delivering better outcomes for both the business and our customers. This role is based in Sydney, with a hybrid work model that combines office and remote working.

What you’ll be doing

• Analyse current business processes, workflows, systems, and ways of working to identify improvement opportunities.
• Collaborate with stakeholders across Product, Customer Experience, Customer Success, Technology, and Wholesale Operations Support teams.
• Gather, document, and analyse business requirements.
• Assist in defining future‑state processes and solutions.
• Support improvements to ITSM tools, operational workflows, knowledge management, and reporting capabilities.
• Facilitate workshops, stakeholder discussions, and process review sessions.
• Monitor and measure the success of implemented improvements.
• Maintain process documentation and contribute to continuous improvement practices.
• Support operational readiness, project delivery, and transition activities.

Follow a structured development pathway with mentoring, professional development opportunities and clear milestones designed to accelerate your growth. Participate in graduate program workshops, networking opportunities and development sessions alongside other graduates across the business.

What we’re looking for

• Recent completion of a degree in Business, Information Systems, Technology, Commerce, Engineering, or a related discipline.
• Strong analytical and problem‑solving skills.
• Excellent communication and stakeholder engagement skills.
• Strong attention to detail and organisational skills.
• Ability to document processes, findings, and recommendations clearly.
• Previous internship, work experience, or exposure to Business Analysis or Software Engineering.
• Experience gathering and documenting business requirements.
• Process mapping or process improvement experience.
• Understanding of IT Service Management (ITSM) principles.
• Ability to translate business needs into practical solutions across people, process, and technology.

We're looking for people who are curious, motivated and eager to learn. If you bring the right attitude, we'll help you build the skills.

Why Join Us

At Aussie Broadband, we celebrate difference and are committed to creating an inclusive workplace where everyone can bring their whole selves to work. As a proud Equal Opportunity Employer, we support and celebrate diversity every day it's just one of the ways we live our value of "Be good to people.". We also give back to the communities we serve through our Pledge 1% commitment, community sponsorship programs, and paid community service leave for all staff.

The Good Stuff

• 26 weeks paid parental leave for permanent employees, for both primary and secondary caregivers (in addition to any government‑paid leave)
• Discounted internet up to the value of $109 per month
• 20% off Mobile services
• Fitness Passport for access to multiple gyms and pools across Australia
• Flexible working arrangements
• Employee Assistance Program (EAP)
• Discounts with Specsavers, HCF, and many more
• Monthly rewards and recognition
• Internal training and development resources to support your career growth
• Yearly Aussie merch allowance

About Aussie Broadband

Aussie Broadband is an Australian operated telecommunications company that was formed in 2008 and is based in Morwell Victoria, Australia. The company’s main focus is nbn (NBN) subscription plans and bundles to residential homes, small businesses, not‑for‑profits, corporate/enterprise and managed service providers. As a licensed carrier, the company provides these services through a wholesale agreement with NBN Co, a mix of leased backhaul infrastructure from third parties and its own network equipment. The company also offers a range of other telecommunications services including VoIP, mobile plans and handsets, entertainment bundles through its partnership with Fetch TV and connections through its own fibre, the OptiComm network and its white label platform. With its acquisition of Over the Wire, the company is also a Tier 1 voice provider, and offers a range of tailored cloud, connect and collaborate solutions to business, government and enterprise customers.