Government Call Centre Specialist - Customer Experience

Total Resource Solutions

Parramatta

In loco

AUD 60.000 - 80.000

Tempo pieno

2 giorni fa

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Descrizione del lavoro

Total Resource Solutions is seeking a Call Centre Officer for a NSW Government Department’s shared services area. The role involves recording and maintaining customer enquiries in the CRM as part of the customer service team.

Multiple opportunities exist in Newcastle, Bathurst, Parramatta and Wollongong. The successful candidate will handle high-volume enquiries, maintain data accuracy, and work across multiple technology platforms. Start date is 11 January 2027.

Competenze

Experience in high-volume contact centre environments.
Ability to deliver high quality customer service.
Strong data entry and record-keeping in CRM.
Ability to work rotating roster, 7:30am–6:00pm.
Available to start on 11 January 2027.

Mansioni

Deliver high-quality customer service with strong engagement in a high-volume contact centre.
Handle customer enquiries promptly and courteously while maintaining confidentiality.
Identify and refer non-standard/enquiries to a Centre of Expertise for action and resolution.
Maintain knowledge of policy, legislation and related processes to respond to customer needs.
Maintain accurate data records in the customer management system for timely responses.
Confidently use multiple technology platforms and databases.
Adhere to Contact Centre KPIs daily and monthly.