Gold Customer Experience Specialist

Hertz Global Holdings, Inc.; Brisbane; On-site; AUD 36,000 - 44,000; Full time

Benefits offered by this job

Profit Sharing Program

Generous discounts on our brands

Employee Car Sales Program

Car Leasing Program

On-site Airport Parking

Additional days leave per annum

A focus on sustainability

Targeted charity partnerships

Key focus on wellbeing and safety

WGEA Certified workplace

Job summary

Hertz Brisbane is seeking a Gold Customer Service Representative to deliver five-star service to our Gold Plus Rewards customers. You will be based at our Brisbane Store and may travel to other QLD stores within reasonable distance.

Responsibilities include greeting and engaging customers, processing rentals and returns, selling Hertz options, resolving issues, handling reservations, and collaborating within a high-performing team.

Qualifications

• Excellent communication skills and a positive attitude.
• Experience in customer service or sales; rental industry preferred.
• Flexibility of working hours including weekends and public holidays.
• Full and current AU driver's licence with the ability to drive automatic vehicles.

Responsibilities

• Greet and engage customers to provide a positive experience.
• Complete rental and return transactions efficiently and accurately.
• Sell Hertz rental options to customers.
• Resolve issues to ensure overall customer satisfaction.
• Be involved in reservations of rental vehicles and related requirements.
• Work as part of a high performing team.

Skills

Customer service

Sales

Communication

Flexible hours

Driver's license

Job description

Hertz Brisbane is seeking a Gold Customer Service Representative to deliver five-star service to our Gold Plus Rewards customers. You will be based at our Brisbane Store and may travel to other QLD stores within reasonable distance.

Responsibilities include greeting and engaging customers, processing rentals and returns, selling Hertz options, resolving issues, handling reservations, and collaborating within a high-performing team.