Customer Vehicle Representative

Hertz; Cairns Regional; On-site; AUD 39,000 - 47,000; Full time

Benefits offered by this job

Competitive pay & incentives

Career growth

Training & uniform

Supportive team

Employee benefits

Job summary

Hertz is seeking a Customer Vehicle Representative in Cairns to deliver exceptional customer service and drive sales. You will greet customers, process rentals and returns, sell rental options, and ensure vehicles are prepared and operational upon handover.

Based at our Cairns location, you may travel to other stores within a reasonable distance. A full AUS driver's license and flexible, weekend-inclusive hours are essential as part of a dynamic team focused on customer satisfaction and growth.

Qualifications

• Excellent communication skills, positive attitude, and ability to engage customers.
• Experience in customer service or sales; rental industry preferred.
• Full AUS driver's license with ability to drive automatic vehicles.

Responsibilities

• Greet and engage customers to create positive experiences.
• Complete rental and return transactions accurately.
• Sell Hertz rental options to customers.
• Resolve issues to ensure customer satisfaction.
• Ensure vehicle features are operational on return.
• Detail vehicles to Hertz standard.
• Ferry vehicles as needed.

Skills

Communication skills

Customer service

Sales experience

Flexibility

Job description

Hertz is more than a rental car business. It is a global company proud to dedicate itself to meeting customer needs by offering a wide variety of vehicles and services. Boasting a rich history of significant first steps, ambitious ideas and innovation, Hertz has evolved into the reputable global brand it is today. Our global company includes our other reputable brands of Thrifty, Dollar, Ace and Flexicar. At Hertz we drive a 'One Team' culture which means at Hertz you will be exposed to all our different brands and be apart of a global multibrand team.Weputpeople first,drive change andstrive towin together. Ifyou share these values, then Hertz is the place for you to achieve your career goals.

To continue our success in the future of car rental, we're looking for customer focused, high performing Customer Vehicle Representative to join our exceptional team and grow your career!

About the Role?

As a Customer Vehicle Representative, you will be responsible for providing exceptional customer service and sales services to internal and external customers to ensure the continued growth and profitability of Hertz. The selected candidate will be based at our Cairns location and may be required to work at other stores within reasonable travel distance. In this role you will;

• Create a positive customer experience by greeting and engaging our valued customers
• Complete rental and return transactions efficiently and accurately
• Sell Hertz rental options to our valued customers
• Ensure overall customer satisfaction by resolving issues
• Ensure all features of the vehicles are operational when returned by renting customer.
• Detail vehicles to the Hertz standard
• Ferry vehicles as needed

About You?

To be successful in this position, our newest team member will have the following:

• Excellent communication skills, a positive attitude and ability to engage in verbal interaction with customers
• Previous experience in customer service or sales; experience in rental industry preferred
• Flexibility of working hours (7-day shift work including weekends & public holidays may apply)
• A full and current AUS driver's licence with the ability to drive automatic vehicles.

About the Offer?

In return for your hard work and dedication, you will be rewarded with:

• A competitive hourly rate & incentives
• Opportunities for career growth and development
• Full training and a company uniform
• A supportive team environment
• Employee Benefits and a motivating company culture

This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets.