Gold Customer Service Representative

Hertz Global Holdings, Inc.; Brisbane; On-site; AUD 36,000 - 44,000; Full time

Benefits offered by this job

Profit Sharing Program

Generous discounts on our brands

Employee Car Sales Program

Car Leasing Program

On-site Airport Parking

Additional days leave per annum

A focus on sustainability

Targeted charity partnerships

Key focus on wellbeing and safety

WGEA Certified workplace

Job summary

Hertz Brisbane is seeking a Gold Customer Service Representative to deliver five-star service to our Gold Plus Rewards customers. You will be based at our Brisbane Store and may travel to other QLD stores within reasonable distance.

Responsibilities include greeting and engaging customers, processing rentals and returns, selling Hertz options, resolving issues, handling reservations, and collaborating within a high-performing team.

Qualifications

• Excellent communication skills and a positive attitude.
• Experience in customer service or sales; rental industry preferred.
• Flexibility of working hours including weekends and public holidays.
• Full and current AU driver's licence with the ability to drive automatic vehicles.

Responsibilities

• Greet and engage customers to provide a positive experience.
• Complete rental and return transactions efficiently and accurately.
• Sell Hertz rental options to customers.
• Resolve issues to ensure overall customer satisfaction.
• Be involved in reservations of rental vehicles and related requirements.
• Work as part of a high performing team.

Skills

Customer service

Sales

Communication

Flexible hours

Driver's license

Job description

Hertz is more than a rental car business. It is a global company proud to dedicate itself to meeting customer needs by offering a wide variety of vehicles and services. Boasting a rich history of significant first steps, ambitious ideas and innovation, Hertz has evolved into the reputable global brand it is today. Our global company includes our other reputable brands of Thrifty, Dollar, Ace and Flexicar. At Hertz we drive a 'One Team' culture which means at Hertz you will be exposed to all our different brands and be apart of a global multibrand team. We put people first, drive change and strive to win together. If you share these values, then Hertz is the place for you to achieve your career goals.

To continue our success in the future of car rental, we’re looking for customer focused, high performing Gold Customer Service Representative/s to join our exceptional team and grow your career!

What are the Perks?

• Profit Sharing Program
• Generous discounts on our brands
• Employee Car Sales Program
• Car Leasing Program
• On-site Airport Parking
• Additional days leave per annum
• A focus on sustainability
• Targeted charity partnerships
• Key focus on wellbeing and safety
• WGEA Certified workplace

About the Role?

As a Gold Customer Service Representative, you will be responsible for providing the five-star customer service experience to our Gold Plus Rewards customers to ensure continued growth and profitability of Hertz. You will be based at our Brisbane Store and you may be required to work at other QLD stores within reasonable travel distance.

In this role you will;

• Ensure a positive customer experience by greeting and engaging customers
• Complete rental and return transactions efficiently and accurately
• Sell Hertz rental options to our valued customers
• Ensure overall customer satisfaction by resolving issues
• Be involved in reservations of rental vehicles and associated requirements
• Work as part of a high performing team

About You?

To be successful in this position, our newest team member will have the following:

• Excellent communication skills, a positive attitude and ability to engage in verbal interaction with customers
• Previous experience in customer service or sales; experience in rental industry preferred
• Flexibility of working hours (7-day shift work including weekends & public holidays may apply)
• A full and current AU driver's licence with the ability to drive automatic vehicles

About the Offer?

In return for your hard work and dedication, you will be rewarded with:

• A competitive hourly rate & incentives
• Opportunities for career growth and development
• Full training and a company uniform
• A supportive team environment
• Leave loading & shift penalties applied to base hourly rates
• Employee Benefits and a motivating company culture

This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets.

Please note Police Background Checks will be completed for external candidates as part of the Recruitment Process