Gold Coast Waterfront Operations Manager

MA Marina Fund OpCo 1 Pty Ltd; Gold Coast City; On-site; AUD 90,000 - 130,000; Full time

Job summary

GoBoat is seeking a Location Manager (Coxswain required) to lead operations at our Gold Coast, Isle of Capri site. You will manage daily site performance, safety culture, and guest experiences on the water while mentoring a part-time crew.

This hands-on outdoor role requires vessel handling, roster management, incident response, and strong customer service. If you thrive in a fast-paced marine tourism environment and want ownership of a growing operation, apply now.

Qualifications

• Coxswain Grade 3 or Exemption 38
• Current First Aid Certificate
• Proven leadership and team coordination skills
• Ability to work independently and take ownership of a site
• Availability to work weekends
• Experience in marine tourism or hospitality
• Practical experience with vessel handling and waterfront operations

Responsibilities

• Ensure compliance with safety systems, procedures, and marine regulations
• Lead, train, and mentor a team of part time and casual crew
• Drive a strong culture of safety, professionalism, and guest experience
• Deliver engaging safety briefings and boat demonstrations
• Ensure every guest has a safe and memorable experience on the water
• Oversee daily operations including bookings, departures, and docking
• Manage rostering, staffing levels, and operational efficiency
• Respond to incidents and troubleshoot operational issues when required
• Conduct on-water patrols using support vessels
• Maintain fleet presentation, cleanliness, and general upkeep
• Oversee basic maintenance coordination and report fleet issues
• Manage stock control, reporting, and daily operational administration
• Build and maintain positive relationships with local businesses and stakeholders
• Support local marketing initiatives and guest engagement opportunities

Skills

Leadership

Customer service

Team coordination

Safety culture

Vessel handling

Maritime operations

Weekend availability

Education

First Aid Certificate

Job description

GoBoat is seeking a Location Manager (Coxswain required) to lead operations at our Gold Coast, Isle of Capri site. You will manage daily site performance, safety culture, and guest experiences on the water while mentoring a part-time crew.

This hands-on outdoor role requires vessel handling, roster management, incident response, and strong customer service. If you thrive in a fast-paced marine tourism environment and want ownership of a growing operation, apply now.