Waterfront Operations Lead — Coxswain

MA Marina Fund; Gold Coast City; On-site; AUD 70,000 - 95,000; Full time

Job summary

GoBoat on the Gold Coast is seeking a Location Manager (Coxswain Required) to lead daily operations, safety, and guest experience on the water. You will manage the local team, fleet operations, bookings, rostering, and maintenance coordination while delivering hands-on customer service and a strong safety culture.

This hands-on, outdoor role requires strong leadership, a passion for marine tourism, and the ability to own a site while delivering consistently high guest satisfaction.

Qualifications

• Coxswain certification or exemption is required (Grade 3 or Exemption 38).
• First Aid certification is required.
• Proven leadership and ability to manage a team in outdoor, maritime setting.

Responsibilities

• Ensure safety systems and marine regulations are followed.
• Lead and mentor part-time and casual crew.
• Drive safety culture and guest experience on the water.
• Deliver safety briefings and boat demonstrations.
• Oversee bookings, departures, and docking operations.
• Manage rostering, staffing levels, and operational efficiency.
• Respond to incidents and troubleshoot operational issues.

Skills

Coxswain Grade 3

First Aid Certificate

Leadership

Team coordination

Independent working

Weekend availability

Maritime experience

Vessel handling

Job description

GoBoat on the Gold Coast is seeking a Location Manager (Coxswain Required) to lead daily operations, safety, and guest experience on the water. You will manage the local team, fleet operations, bookings, rostering, and maintenance coordination while delivering hands-on customer service and a strong safety culture.

This hands-on, outdoor role requires strong leadership, a passion for marine tourism, and the ability to own a site while delivering consistently high guest satisfaction.