GoBoat - Location Manager (Coxswain required)

MA Marina Fund OpCo 1 Pty Ltd; Gold Coast City; On-site; AUD 90,000 - 130,000; Full time

Job summary

GoBoat is seeking a Location Manager (Coxswain required) to lead operations at our Gold Coast, Isle of Capri site. You will manage daily site performance, safety culture, and guest experiences on the water while mentoring a part-time crew.

This hands-on outdoor role requires vessel handling, roster management, incident response, and strong customer service. If you thrive in a fast-paced marine tourism environment and want ownership of a growing operation, apply now.

Qualifications

• Coxswain Grade 3 or Exemption 38
• Current First Aid Certificate
• Proven leadership and team coordination skills
• Ability to work independently and take ownership of a site
• Availability to work weekends
• Experience in marine tourism or hospitality
• Practical experience with vessel handling and waterfront operations

Responsibilities

• Ensure compliance with safety systems, procedures, and marine regulations
• Lead, train, and mentor a team of part time and casual crew
• Drive a strong culture of safety, professionalism, and guest experience
• Deliver engaging safety briefings and boat demonstrations
• Ensure every guest has a safe and memorable experience on the water
• Oversee daily operations including bookings, departures, and docking
• Manage rostering, staffing levels, and operational efficiency
• Respond to incidents and troubleshoot operational issues when required
• Conduct on-water patrols using support vessels
• Maintain fleet presentation, cleanliness, and general upkeep
• Oversee basic maintenance coordination and report fleet issues
• Manage stock control, reporting, and daily operational administration
• Build and maintain positive relationships with local businesses and stakeholders
• Support local marketing initiatives and guest engagement opportunities

Skills

Leadership

Customer service

Team coordination

Safety culture

Vessel handling

Maritime operations

Weekend availability

Education

First Aid Certificate

Job description

Are you a Coxswain with strong customer service and leadership skills looking for a role on the water?

GoBoat is Australia's largest electric picnic boat experience company, creating simple, sustainable boating adventures that make waterways accessible to everyone.

We are seeking a Location Manager (Coxswain Required) to support operations at our Gold Coast, Isle of Capri location.

This is a hands-on role suited to someone who enjoys working outdoors, managing a team, driving operational performance, and delivering exceptional guest experiences on the water.

About the Role

As Location Manager, you will be responsible for the day-to-day management and performance of the Gold Coast site, ensuring smooth operations, strong safety culture, and consistently high guest satisfaction.

You will lead the local team, manage fleet operations, and oversee all aspects of the customer experience from check-in through to return.

This role is ideal for someone who thrives in a fast-paced, outdoor environment and wants to take ownership of a growing marine tourism operation.

Key Responsibilities

Ensure compliance with all safety systems, procedures, and marine regulations

Lead, train, and mentor a team of part time and casual crew

Drive a strong culture of safety, professionalism, and guest experience

Deliver engaging safety briefings and boat demonstrations

Ensure every guest has a safe and memorable experience on the water

Oversee daily operations including bookings, departures, and docking

Manage rostering, staffing levels, and operational efficiency

Respond to incidents and troubleshoot operational issues when required

Conduct on-water patrols using support vessels

Maintain fleet presentation, cleanliness, and general upkeep

Oversee basic maintenance coordination and report fleet issues

Manage stock control, reporting, and daily operational administration

Build and maintain positive relationships with local businesses and stakeholders

Support local marketing initiatives and guest engagement opportunities

What You’ll Bring

Coxswain Grade 3 or Exemption 38

Current First Aid Certificate

Proven leadership and team coordination skills

Ability to work independently and take ownership of a site

Availability to work weekends

A passion for the water and outdoor tourism

Experience in marine tourism or hospitality

Previous experience managing or supervising a team

Mechanical or technical troubleshooting skills

Confident working around boats and marine equipment

Experience in small business or site-level operations

Practical experience with vessel handling and waterfront operations

Why Join GoBoat?

Take ownership of a high-performing site with further growth potential and opportunities

Be part of a national brand focused on sustainable boating

Work in a hands-on, outdoor environment with a strong team culture

Play a key role in delivering memorable experiences for thousands of guests

About GoBoat

Launched in Australia in 2017, GoBoat provides simple, sustainable electric boating experiences that allow people to explore their waterways with friends and family.

GoBoat is now part of the d'Albora Marina network, Australia's leading marina group. As part of this integration, the Assistant Manager works closely with marina management and tenants to help deliver a seamless experience for both GoBoat guests and marina visitors.