Marina Operations Lead: Berthing & Guest Services

MA Marina Fund; Gold Coast City; On-site; AUD 70,000 - 90,000; Full time

Job summary

Gold Coast City Marina & Boatyard (GCCM) on the Gold Coast is seeking a Dockmaster to support the day-to-day marina operations, berthing, vessel movements and guest services in a busy, service‑driven environment.

You will work with the Member & Guest Services team to ensure safety, cleanliness and smooth operations, including weekends and rotating rosters. A practical, hands-on attitude and boating/marina interest are important assets.

Qualifications

• Strong customer service and communication skills.
• A practical, hands-on attitude.
• Ability to work independently and as part of a team.
• Interest or experience in boating, marinas or the marine industry.
• Good safety awareness.
• Availability to work weekends and rotating rosters.

Responsibilities

• Assisting members and guests with berthing, casting off and marina services.
• Supporting vessel arrivals and departures.
• Assisting customers at the fuel dock.
• Carrying out dock walks and basic marina maintenance.
• Maintaining marina facilities to a high standard of cleanliness and presentation.
• Completing meter reads and other marina operational tasks.
• Working closely with the Member & Guest Services team.
• Following all safety and environmental procedures.

Skills

Customer service

Communication

Teamwork

Safety awareness

Tools

Boat Licence

BIA Marine Card

First Aid

Job description

Gold Coast City Marina & Boatyard (GCCM) on the Gold Coast is seeking a Dockmaster to support the day-to-day marina operations, berthing, vessel movements and guest services in a busy, service‑driven environment.

You will work with the Member & Guest Services team to ensure safety, cleanliness and smooth operations, including weekends and rotating rosters. A practical, hands-on attitude and boating/marina interest are important assets.