Dockmaster

MA Marina Fund; Gold Coast City; On-site; AUD 70,000 - 90,000; Full time

Job summary

Gold Coast City Marina & Boatyard (GCCM) on the Gold Coast is seeking a Dockmaster to support the day-to-day marina operations, berthing, vessel movements and guest services in a busy, service‑driven environment.

You will work with the Member & Guest Services team to ensure safety, cleanliness and smooth operations, including weekends and rotating rosters. A practical, hands-on attitude and boating/marina interest are important assets.

Qualifications

• Strong customer service and communication skills.
• A practical, hands-on attitude.
• Ability to work independently and as part of a team.
• Interest or experience in boating, marinas or the marine industry.
• Good safety awareness.
• Availability to work weekends and rotating rosters.

Responsibilities

• Assisting members and guests with berthing, casting off and marina services.
• Supporting vessel arrivals and departures.
• Assisting customers at the fuel dock.
• Carrying out dock walks and basic marina maintenance.
• Maintaining marina facilities to a high standard of cleanliness and presentation.
• Completing meter reads and other marina operational tasks.
• Working closely with the Member & Guest Services team.
• Following all safety and environmental procedures.

Skills

Customer service

Communication

Teamwork

Safety awareness

Tools

Boat Licence

BIA Marine Card

First Aid

Job description

d'Albora, Australia's largest Marina Group, is offering an exciting permanent opportunity for the role of Dockmaster at Gold Coast City Marina & Boatyard (GCCM).

Located in a prime position on Queensland’s spectacular Gold Coast, GCCM is Australia’s most comprehensive and award‑winning shipyard facility. With more than 90 leading marine businesses on site, the precinct delivers unmatched convenience, competitive solutions, and consistently high‑quality workmanship.

About the Role

You will support the safe and efficient day-to-day operation of the marina, including:

• Assisting members and guests with berthing, casting off and marina services
• Supporting vessel arrivals and departures
• Assisting customers at the fuel dock
• Carrying out dock walks and basic marina maintenance
• Maintaining marina facilities to a high standard of cleanliness and presentation
• Completing meter reads and other marina operational tasks
• Working closely with the Member & Guest Services team
• Following all safety and environmental procedures.

The Ideal Person We Seek Would Have:

• Strong customer service and communication skills
• A practical, hands‑on attitude
• Ability to work independently and as part of a team
• An interest or experience in boating, marinas or the marine industry
• Good safety awareness
• Availability to work weekends and rotating rosters

A Boat Licence, BIA Marine Card or First Aid would be advantageous.

This is an excellent opportunity to work alongside dedicated professionals with a shared passion for boats and boating, in a dynamic business environment, with career advancement opportunities.

We offer an environment where every interaction is Meaningful, not only for our members and guests but also for each other. We Acknowledge our employees as our most valuable asset and aim to be the employer of choice. Respect is fundamental to us, extending to our members, guests, and colleagues alike. Our commitment to Integrity ensures honesty and ethical conduct at all times, delivering a high level of service and satisfaction. We strive to be Noticeable, making a difference that sets us apart in the industry and pride ourselves on making boating and the work environment an Enjoyable experience.