Boathouse Manager

Pelican Boat Hire; Noosa Shire; On-site; AUD 90,000 - 120,000; Full time

Job summary

Pelican Boat Hire in Noosaville is seeking a Boathouse Manager to oversee marine, retail and customer service operations on the Noosa River. You will lead a hands-on team, ensure safe, welcoming experiences, and manage day-to-day activities across boat hire, retail and kiosk operations.

The role requires experience in retail tourism management within a marine setting, strong frontline leadership, and a current driver’s licence with a recreational marine licence (higher cert preferred).

Qualifications

• Experience in retail tourism management within a marine environment.
• Proven frontline team leadership in a high-traffic setting.
• Current driver’s licence and recreational marine licence (higher cert preferred).

Responsibilities

• Oversee frontline service delivery and ensure the boathouse crew provide top river experiences.
• Oversee daily operations (boat hire, retail, kiosk, etc).
• Lead the team in a hands-on role at the boathouse counter.
• Manage ~20 staff including recruitment, training, supervision and performance.

Skills

Retail tourism management

Team leadership

Operations management

Customer service

Maritime knowledge

Job description

Pelican Boat Hire's Boathouse Manager leads the iconic Noosaville boathouse's marine, retail and customer service operation. The Manager is responsible for ensuring the Boathouse's crew consistently deliver safe, welcoming and memorable experiences on the Noosa River while maintaining efficient day-to-day operations. This is a hands-on managerial role for someone who can balance exceptional guest service, safe marine operations, strong team management and commercial accountability in a busy marine tourism business.

Key responsibilities

• Oversee frontline service delivery and ensure the boathouse crew are providing the best possible services and river experiences
• Oversee the boathouse's daily operations (boat hire, retail, kiosk etc)
• Personally lead the team and work on the boathouse counter on a regular basis
• Manage a team of approximately 20 staff, including permanent employees and a predominantly casual workforce with responsibility for recruitment, training, supervision and performance
• Manage rosters, approve timesheets, coordinate leave and oversee shift swaps to ensure appropriate capacity and coverage across the operation
• Be responsible for Workplace, Health & Safety and adherence to Risk Management Framework
• Ensure compliance with all marine regulations and obligations
• Oversee boat hire schedules, bookings, pricing and procedures of a fleet of over 25 boats
• Have a strong knowledge of boat maintenance which is to be managed in conjunction with Pelican's Slipway Operations Manager
• Oversee day to day tourism marketing, brand promotion and communication with industry partners and regional / local tourism marketing organisations
• Strive to continuously improve business results and ensure the team's adherence to financial controls and wage cost ratios

About you

• Experienced retail tourism manager with practical marine industry experience
• Confident leading a frontline team in a busy, customer-facing environment on a year round basis
• Must hold and maintain a current driver's licence and at least a recreational marine licence (preferably higher certification)

About us

Pelican Boat Hire is an award winning tourism business which operates from an iconic boathouse on the Noosa River providing boat and kayak hire, marine fuel and repair services, retail kiosk and tours. Having won several Queensland Tourism Awards, we have been an exciting destination for locals and tourists for nearly 70 years and grown into the largest marine business in the Noosa region.