Global Technical Account Manager (TAM) - Hybrid Sydney

Rippling; Sydney; Hybrid; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Hybrid office model

Job summary

Rippling is seeking a technically adept Technical Account Manager (TAM) to join our Global TAM team in Sydney. You will own admin relationships, drive adoption, and turn customers into champions across HR, payroll and IT workflows.

Based in Sydney, you will collaborate with product and engineering, support US-based customers expanding into Australia, and maintain exceptional customer experience with a proactive, solutions-focused approach.

Qualifications

• 3+ years in a SaaS customer-facing role
• Payroll experience preferred; HRIS or HR SaaS experience valued
• Strong time management and prioritisation abilities
• Proven track record as an account manager with a growing book of business
• Excellent written and verbal communication skills
• Able to adapt to changing duties and collaborate with product/engineering

Responsibilities

• Maintain satisfaction for Australia-based Rippling customers and manage a growing book of business
• Act as SME on Technical Account Management team, supporting US customers expanding into Australia
• Build cross-functional partnerships and represent customer voice for Australian needs
• Drive adoption of Rippling features, new releases, and best practices
• Prioritise and resolve critical customer issues promptly
• Be Rippling's liaison for customer questions and escalations with urgency and advocacy
• Collaborate with customers to optimise HR, payroll, benefits, and IT workflows
• Master Rippling products to provide comprehensive advice

Skills

SaaS experience

Account management

Customer relationships

Payroll experience

HRIS / HR SaaS

Time management

Communication skills

Adaptability

Cross-functional collaboration

Voice of the customer

Job description

Rippling is seeking a technically adept Technical Account Manager (TAM) to join our Global TAM team in Sydney. You will own admin relationships, drive adoption, and turn customers into champions across HR, payroll and IT workflows.

Based in Sydney, you will collaborate with product and engineering, support US-based customers expanding into Australia, and maintain exceptional customer experience with a proactive, solutions-focused approach.