Technical Account Manager

Rippling; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Inclusive company culture

Support for career development

Job summary

A leading SaaS company is seeking a Technical Account Manager in Sydney to support and retain Australia-based customers. The role involves ownership of key relationships, strategizing account management, and advocating for customer needs. Candidates should have at least 3 years of experience in customer-facing roles at a SaaS company, especially with payroll systems. This full-time position promotes hybrid work within a dynamic team.

Qualifications

• 3+ years of work experience at a SaaS company in a customer-facing role.
• Proven experience as an account manager with a scaled book of business.
• Track record of building strong customer relationships.

Responsibilities

• Ensure customer satisfaction for Australia's customers.
• Serve as a global Subject Matter Expert for US-based customers expanding into Australia.
• Collaborate with customers to understand and optimise their HR, payroll, and benefits administration workflows.

Skills

Customer relationship building

Time management

Verbal communication

Problem-solving

Adaptability

Education

Experience with payroll management

Tools

HRIS software

Job description

Join or sign in to find your next job

Join to apply for the Technical Account Manager role at Rippling

1 day ago Be among the first 25 applicants

Join to apply for the Technical Account Manager role at Rippling

Get AI-powered advice on this job and more exclusive features.

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.85 from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritise candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About The Role

Rippling is looking for a customer-obsessed Technical Account Manager (TAM) to join as the second member of our Global TAM team in Sydney! As part of our dedicated Technical Account Management organisation, you will work closely with our rapidly scaling and maturing globally headquartered customers to understand their needs, demonstrate where Rippling can solve their problems, and help drive their adoption of Rippling’s product suite.

You will own the key admin relationships, and be responsible for turning customers into long-term champions, developing account strategy, and enabling Rippling’s customers, all while providing an impeccable customer experience along the way. If you are a self-starter, find yourself constantly taking on new challenges, working feverishly until you find solutions, and pride yourself in providing an excellent customer experience, you're in the right place!

What You Will Do

• Ensure customer satisfaction for Rippling's Australia-based customers and take ownership of retaining a book of business
• Serve as a global Subject Matter Expert (SME) on the Technical Account Management team, providing support to US-based customers expanding into Australia
• Foster strong cross-functional partnerships and represent the Voice of the Customer for Australian customer needs
• Drive increased adoption of key features, new product releases, and best practices
• Swiftly prioritise and resolve critical customer issues
• Serve as the dedicated Rippling liaison for customer questions, issues, or escalations, displaying a strong sense of urgency and advocacy to ensure prompt resolution
• Collaborate directly with customers to understand and optimise their HR, payroll, benefits administration, and IT workflows
• Master the full suite of Rippling products to provide comprehensive advice
  
  

What You Will Need

• 3+ years of work experience at a SaaS company in a customer-facing role
• Experience with payroll strongly preferred, bonus points for HRIS or other HR/HCM SaaS
• Excellent at time management, prioritising tasks, and adapting on a day-to-day basis
• Proven experience as an account manager with a scaled book of business
• Track record of building strong customer relationships
• Hunger to work extremely hard on a growing team
• Stellar written and verbal communication skills
• Flexibility with changing job duties and responsibilities
• Passion for enabling both customers and internal teams
• Interest in actively working with product and engineering team
  
  

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, colour, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [e-mail]

Rippling employees work on a Hybrid Office Model - 3 days per week in our Sydney office.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Information Technology, and Project Management

• Industries

  Software Development

Referrals increase your chances of interviewing at Rippling by 2x

Sign in to set job alerts for “Technical Account Manager” roles.

Sydney, New South Wales, Australia 1 day ago

North Ryde, New South Wales, Australia 1 week ago

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 21 hours ago

Associate Manager, Technical Customer Success

Manager, Customer Success ANZ ASEAN Enterprise

Sydney, New South Wales, Australia 5 days ago

Sydney, New South Wales, Australia 2 weeks ago

Senior Customer Success Manager - Enterprise (Retail / Hospitality)

Sydney, New South Wales, Australia 6 days ago

Sydney, New South Wales, Australia A$90,000.00-A$120,000.00 1 day ago

Senior Customer Success Manager - Enterprise (Manufacturing)

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia A$75,000.00-A$80,000.00 3 weeks ago

Sydney, New South Wales, Australia 1 month ago

Millers Point, New South Wales, Australia 1 week ago

Sydney, New South Wales, Australia 2 days ago

Senior Growth and Customer Success Manager

Sydney, New South Wales, Australia 3 weeks ago

Sydney, New South Wales, Australia 4 weeks ago

Enterprise Customer Success Manager - ANZ (Sydney based)

Sydney, New South Wales, Australia 5 days ago

Millers Point, New South Wales, Australia 1 week ago

Sydney, New South Wales, Australia 3 weeks ago

Sydney, New South Wales, Australia 2 weeks ago

Enterprise Customer Success Manager - ANZ

Sydney, New South Wales, Australia 5 days ago

Senior Customer Success Manager, Upmarket - APAC

Sydney, New South Wales, Australia 4 days ago

Customer Success Manager - Public Sector

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 3 weeks ago

North Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 2 hours ago

Customer Success Senior Manager - Global Mobility & Travel Management

Sydney, New South Wales, Australia 3 weeks ago

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 1 month ago

Sydney, New South Wales, Australia 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.