Global Service Contracts Lead – ANZ (Flexible Work)

KARL STORZ SE & Co. KG; New South Wales; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Transport Allowance

Onsite Parking

Accessibility to Public Transport

Flexible Work Arrangements

Wellness Programs and Activities

Professional Development Opportunities

Global Exposure & Travel Opportunities

Job summary

KARL STORZ SE & Co. KG in Australia is seeking a dedicated service contracts specialist to grow the ANZ business. You will lead contract negotiations, pricing reviews, and field-service initiatives to maximise profitability and client value.

The role involves travel to client sites across the region. You’ll collaborate with Sales and Customer Solutions, ensure compliance with legal and regulatory standards, and mentor large field teams.

Qualifications

• Tertiary qualifications in Business, Health studies or similar.
• Experience selling to multiple stakeholders in the medical device sector, including service contracts.
• Extensive experience managing large field-based service teams; minimum five years preferred.

Responsibilities

• Drive service contract growth across ANZ.
• Ensure all contracts and pricing agreements comply with legal, regulatory, and company standards.
• Ensuring contractual service obligations are met.
• Analyse service contract pricing performance, margins, and market trends, recommending adjustments to optimise profitability.
• Drive the service contract review process to ensure contracts remain current, compliant and commercially sound.
• Support bids, tenders and proposals by ensuring service contract terms are competitive and compliant.
• Work with Customer Solutions Leads to monitor field-based service KPIs.
• Provide customer-facing support to the sales team on contract value propositions and benefits.

Skills

Stakeholder management

Field service leadership

Healthcare industry knowledge

Education

Bachelor's degree in Business, Health studies or similar

Tools

SAP

Salesforce

Job description

KARL STORZ SE & Co. KG in Australia is seeking a dedicated service contracts specialist to grow the ANZ business. You will lead contract negotiations, pricing reviews, and field-service initiatives to maximise profitability and client value.

The role involves travel to client sites across the region. You’ll collaborate with Sales and Customer Solutions, ensure compliance with legal and regulatory standards, and mentor large field teams.