Global Logistics Client Success Specialist

Mondiale VGL; Sydney; On-site; AUD 60,000 - 85,000; Full time

Job summary

Mondiale VGL seeks a Client Services Representative to act as the trusted partner keeping clients' supply chains running smoothly in an international context. You will coordinate shipments, manage accounts, and shape logistics solutions to enable cross-border business success.

You’ll collaborate across teams, track movements, and maintain accurate dashboards and reports while delivering exceptional client experiences.

Qualifications

• 3+ years in customer service experience is required.
• Experience in freight forwarding is preferred.
• A genuine passion for customer success and problem solving.
• Strong attention to detail and ownership mindset.
• Excellent communication and organisational skills, with ability to multitask in a fast-paced environment.

Responsibilities

• Be the voice of the client by building meaningful, long-term relationships through regular communication and collaboration.
• Deliver seamless logistics solutions by tracking, managing, and coordinating shipments using our systems, ensuring smooth order-to-delivery transitions.
• Maintain client dashboards, profiles, and reports to keep information current and reliable.
• Set up new accounts, assist with onboarding, and ensure transitions feel effortless for clients.
• Spot opportunities to streamline processes, resolve issues proactively, and share insights with Sales and Account Management teams.
• Collaborate with onshore and offshore teams to support colleagues and uphold a high-performing culture.

Skills

Customer service

Freight forwarding

Communication

Organization

Team collaboration

Job description

Mondiale VGL seeks a Client Services Representative to act as the trusted partner keeping clients' supply chains running smoothly in an international context. You will coordinate shipments, manage accounts, and shape logistics solutions to enable cross-border business success.

You’ll collaborate across teams, track movements, and maintain accurate dashboards and reports while delivering exceptional client experiences.