Client Services Representative (Freight Forwarding)

Mondiale VGL; Sydney; On-site; AUD 60,000 - 85,000; Full time

Job summary

Mondiale VGL seeks a Client Services Representative to act as the trusted partner keeping clients' supply chains running smoothly in an international context. You will coordinate shipments, manage accounts, and shape logistics solutions to enable cross-border business success.

You’ll collaborate across teams, track movements, and maintain accurate dashboards and reports while delivering exceptional client experiences.

Qualifications

• 3+ years in customer service experience is required.
• Experience in freight forwarding is preferred.
• A genuine passion for customer success and problem solving.
• Strong attention to detail and ownership mindset.
• Excellent communication and organisational skills, with ability to multitask in a fast-paced environment.

Responsibilities

• Be the voice of the client by building meaningful, long-term relationships through regular communication and collaboration.
• Deliver seamless logistics solutions by tracking, managing, and coordinating shipments using our systems, ensuring smooth order-to-delivery transitions.
• Maintain client dashboards, profiles, and reports to keep information current and reliable.
• Set up new accounts, assist with onboarding, and ensure transitions feel effortless for clients.
• Spot opportunities to streamline processes, resolve issues proactively, and share insights with Sales and Account Management teams.
• Collaborate with onshore and offshore teams to support colleagues and uphold a high-performing culture.

Skills

Customer service

Freight forwarding

Communication

Organization

Team collaboration

Job description

2mo ago , from Mondiale VGL Global Logistics

Mondiale VGL is a global logistics partner with strong roots in Oceania and operations spanning 19 countries.

For over 40 years, we’ve been connecting people, places, and possibilities - helping businesses thrive and enabling our team members to grow their careers across NewZealand, Australia, Asia, Europe, and the USA.

We deliver fully integrated logistics solutions - from sea and air freight to customs, warehousing, transport, and delivery - ensuring our clients’ supply chains run smoothly every step of the way.

With a passionate team of more than 1,500 professionals worldwide, we’re driven by collaboration, innovation, and a shared goal: to keep the world moving.

Join a company where your ideas matter, your development is supported, and your work truly makes an impact - because atMondiale VGL, your career moves as fast as the world we connect.

Job Description

Client Services Representative – Global Logistics Excellence | Mondiale VGL

Are you a natural relationship builder with a passion for delivering exceptional client experiences? AtMondiale VGL, we’re reimagining global logistics - and we’re looking for a proactive, detail‑drivenClient Services Representativeready to make a real impact in an international environment.

In this role, you’ll be the trusted partner who keeps our clients’ supply chains running smoothly. You’ll collaborate across teams, anticipate customer needs, and ensure every shipment is executed with precision and care. Whether you’re coordinating freight movements, managing key accounts, or shaping logistics solutions, your work will help businesses move confidently across borders.

What You’ll Do:

• Be the voice of the client:Build meaningful, long-term relationships through regular communication and genuine collaboration.
• Deliver seamless logistics solutions:Track, manage, and coordinate shipments using our OneTrack Dashboard, ensuring smooth transitions from order to delivery.
• Drive efficiency and accuracy:Maintain client dashboards, profiles, and reports to keep information current and reliable.
• Empower new partnerships:Set up new accounts, assist with onboarding, and ensure each transition feels effortless.
• Champion continuous improvement:Spot opportunities to streamline processes, resolve issues proactively, and share insights with Sales and Account Management teams.
• Collaborate with excellence:Work closely with both onshore and offshore teams, supporting colleagues and contributing to a positive, high-performing culture.

Qualifications

What Sets You Apart

• Previous experience incustomer service (3+ years),freight forwarding.
• A genuine passion for customer success - you take pride in finding solutions and going the extra mile.
• A sharp eye for detail and strong sense of ownership; you don’t just follow up, you follow through.
• Excellent communication and organisation skills, with the confidence to multitask in a fast-paced environment.
• A team-first mindset - collaboration comes naturally to you, and you enjoy helping others succeed.

Additional Information

Why Mondiale VGL?

• Join a company that valuesgrowth, balance, and inclusivity - where your voice and ideas matter.
• Be part of a diverse, supportive team that celebrates success together.
• Gain exposure to global supply chains and develop skills that can propel your logistics career anywhere in the world.
• Benefit from ongoing training, career progression pathways, and recognition for outstanding work.
• If you're passionate about client service and ready to take your career to the next level, we'd love to hear from you!and be part of the team at Mondiale VGL.

We believe our people are our greatest strength - and the diversity of our team is central to how we grow and succeed. We’re committed to building an inclusive culture where everyone feels respected, supported, and able to thrive. With operations spanning the globe, we know we’re better together when our team reflects the diversity of the communities and customers we work with every day.