Global Cartage Coordinator — Freight & Customer Care

Mondiale VGL; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Mondiale VGL is seeking an experienced Cartage Coordinator to ensure timely and accurate delivery of transport services. You will build strong relationships with carriers and customers, delivering exceptional service across a global logistics network.

The role emphasizes proactive communication, attention to detail, and efficient scheduling to optimise margins. Join a dynamic team in Sydney within a long-standing logistics leader.

Qualifications

• 3+ years experience in a similar logistics role.
• Strong customer service background is essential.
• Excellent time management and ability to meet deadlines.
• Confident communicator with a professional approach.
• Proactive, solution-focused with problem-solving skills.
• Team player with a can-do mindset.

Responsibilities

• Answer emails and phone calls promptly and professionally.
• Use in-house OneTrack system to complete transport jobs.
• Manage a client portfolio and deliver exceptional service.
• Organise inbound/outbound shipments for prompt delivery.
• Schedule activities in line with Fleet requirements.
• Monitor empty container status and cycles.
• Keep accounts updated with correct contact and delivery data.
• Resolve issues and inform relevant parties of delays.
• Handle and monitor DAWR containers and compliance updates.
• Collaborate with team to ensure smooth processes.
• Identify opportunities to reduce transport costs and improve margins.

Skills

Customer service

Attention to detail

Time management

Communication

Problem solving

Team player

Flexible mindset

Tools

OneTrack

Job description

Mondiale VGL is seeking an experienced Cartage Coordinator to ensure timely and accurate delivery of transport services. You will build strong relationships with carriers and customers, delivering exceptional service across a global logistics network.

The role emphasizes proactive communication, attention to detail, and efficient scheduling to optimise margins. Join a dynamic team in Sydney within a long-standing logistics leader.