Account Manager - Freight Forwarding

Expeditors International; Melbourne; Presencial; AUD 85.000 - 110.000; Jornada completa

Descripción de la vacante

Expeditors International in Melbourne is seeking an experienced Account Manager to develop and grow relationships with key customers. You will manage the full customer lifecycle, drive revenue growth, and deliver strategic plans aligned with Expeditors' goals.

You will work with local and global teams to understand customers' supply chains, identify value-added solutions, and monitor KPIs to ensure long-term growth and retention. Travel may be required.

Formación

• Minimum 3 years' Freight Forwarding experience.
• Strong knowledge of logistics products and services.
• Experience with relevant operating systems.
• Proficiency in Microsoft Office and CRM software.
• Excellent written and verbal communication skills.

Responsabilidades

• Develop and maintain strong relationships with customers across multiple levels of their organisation
• Create and communicate strategic business plans aligned with customer and Expeditors goals
• Identify business development opportunities and actively manage the sales pipeline to drive revenue growth
• Develop a strong understanding of customers' supply chains, industries, financial objectives and broader business goals
• Identify and introduce value-added solutions using Expeditors' services and technology
• Drive product and geographic diversification opportunities within assigned accounts
• Prepare and deliver effective customer business reviews focused on performance, opportunities and strategic initiatives
• Establish and monitor performance against agreed KPIs
• Ensure customer expectations, SOPs and service requirements are clearly documented and communicated
• Coordinate with local and global operational teams to ensure visibility and alignment on customer requirements and initiatives
• Participate in the established bid process and engage relevant stakeholders
• Monitor account performance, customer retention and revenue growth, escalating customers at risk where required
• Maintain customer, meeting and opportunity information accurately within CRM
• Travel when required

Conocimientos

Freight Forwarding

Logistics knowledge

CRM software

Microsoft Office

Communication

Presentation skills

Analytical skills

Relationship building

Herramientas

CRM software

Operating systems

Microsoft Office

Descripción del empleo

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description:

We are looking for an experienced and commercially focused Account Manager to join our Melbourne team.

The Account Manager is responsible for developing, maintaining and growing relationships with key customers. The role manages all aspects of the customer relationship, with a strong focus on business development, revenue growth, retention and identifying opportunities to expand our services.

Working closely with customers and our local and global teams, you will develop strategic business plans, understand customers' supply chains and business objectives, and identify solutions that deliver value and support long-term growth.

Key Responsibilities:

Develop and maintain strong relationships with customers across multiple levels of their organisation

Create and communicate strategic business plans aligned with customer and Expeditors goals

Identify business development opportunities and actively manage the sales pipeline to drive revenue growth

Develop a strong understanding of customers' supply chains, industries, financial objectives and broader business goals

Identify and introduce value-added solutions using Expeditors' services and technology

Drive product and geographic diversification opportunities within assigned accounts

Prepare and deliver effective customer business reviews focused on performance, opportunities and strategic initiatives

Establish and monitor performance against agreed KPIs

Ensure customer expectations, SOPs and service requirements are clearly documented and communicated

Coordinate with local and global operational teams to ensure visibility and alignment on customer requirements and initiatives

Participate in the established bid process and engage relevant stakeholders

Monitor account performance, customer retention and revenue growth, escalating customers at risk where required

Maintain customer, meeting and opportunity information accurately within CRM

Travel when required

Qualifications:

Minimum 3 years' Freight Forwarding experience

Strong knowledge of logistics products and services

Experience with relevant operating systems

Proficiency in Microsoft Office and CRM software

Strong communication skills with the ability to engage effectively across different levels of an organisation

Strong presentation and analytical skills

Proven problem-solving and interpersonal skills

Strong relationship-building skills

Full and unrestricted working rights in Australia

Additional Information:

Employee Health: You and your health are important; Expeditors will support you, with an attractive health insurance package

Compensation Programs: Uniquely Expeditors, our commissions, and bonuses are industry leading

Career and Personal Development: Developing you and your skills not only for today’s role but for those in the future

Employee Stock Purchase Plan: Take the opportunity to own a piece of your company through our ESP Plan

Financial Security- Join Expeditors knowing that your job and financial security are safe from the effects of the global economy

Employee Appreciation: As our greatest asset, we understand the importance of showing our appreciation, respect and acknowledging the value you bring through employee engagement

Enhancement Leaders: Through utilizing technology solutions and focusing on continuous improvement strategies we continue to evolve our roles and processes to improve efficiency and job satisfaction