Global IT Support Engineer — Powering Mission-Critical Impact

Coderabbit; Cairns Regional; On-site; AUD 85,000 - 110,000; Full time

Job summary

Mission Aviation Fellowship (MAF) is seeking an experienced IT Support Engineer (Level 2) to join our global IT team in Cairns, Australia. You will help maintain Microsoft 365 services, Azure Active Directory, and endpoint management while supporting international operations.

You will mentor colleagues, contribute to IT security, and assist with deployments and documentation to ensure reliable technology for mission operations.

Qualifications

• Relevant tertiary qualification in Information Technology (or equivalent experience).
• Minimum 4 years' experience in IT support or systems administration.
• Experience supporting Microsoft 365, Azure, Active Directory, Windows environments, and endpoint management.
• Excellent troubleshooting, communication, and customer service skills.
• Strong spoken and written English.

Responsibilities

• Provide technical support across Microsoft 365, Azure AD, endpoint devices, networking and collaboration platforms.
• Investigate and resolve escalated technical issues with exceptional support.
• Support cybersecurity, identity and access management, and endpoint compliance.
• Assist with system upgrades, deployments, and global IT projects.
• Create and maintain technical documentation and knowledge articles.
• Work with colleagues worldwide to improve IT services.
• Mentor junior team members and share knowledge across the global support team.
• Help ensure technology remains reliable and secure for mission operations.

Skills

Microsoft 365

Azure Active Directory

Windows environments

Endpoint management

Troubleshooting

Communication skills

Customer service

Education

Information Technology degree

Tools

Intune

MS Defender

Jira/Confluence

PowerShell

Python scripting

Job description

Mission Aviation Fellowship (MAF) is seeking an experienced IT Support Engineer (Level 2) to join our global IT team in Cairns, Australia. You will help maintain Microsoft 365 services, Azure Active Directory, and endpoint management while supporting international operations.

You will mentor colleagues, contribute to IT security, and assist with deployments and documentation to ensure reliable technology for mission operations.