Senior IT Support Engineer — Endpoint, M365 & Intune

Service Stream; Sydney; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Growth

Discounts

Paid leave

Culture

Job summary

Service Stream in Australia is seeking a Senior Digital Support Engineer to own complex Level 2/3 escalations and improve support quality. You'll handle Windows/macOS/iOS/Android devices, Microsoft 365, Entra ID and Intune while delivering consistent, practical solutions and mentoring teammates.

This on-site role requires five days per week, a hands-on mindset, and a passion for diagnosing tough problems to keep staff productive and connected across Australia.

Qualifications

• Bachelor's degree in IT/CS or equivalent hands-on experience.
• 3+ years' experience in IT support, End User Compute or Service Desk environments with Level 3 capability.
• Demonstrated love of troubleshooting and persistence with hard-to-reproduce problems.
• Strong diagnostic skills across Windows 11, macOS and mobile platforms including endpoint performance and connectivity.
• Solid Microsoft 365 administration across Exchange Online, Teams, SharePoint and OneDrive, with knowledge of Entra ID and Intune.
• Familiarity with ITSM tools such as ServiceNow or Jira and ability to work onsite 5 days per week.

Responsibilities

• Own incidents and requests end to end via phone, email, ServiceNow and in person, keeping users informed at every step.
• Diagnose problems across endpoints, identity, connectivity and applications using logs and diagnostics to find root causes.
• Take Level 2/3 escalations and drive them through to permanent fixes.
• Administer and troubleshoot Windows 11, macOS, iOS and Android devices including Intune enrolment and patching.
• Support and troubleshoot Microsoft 365 across Exchange Online, Teams, SharePoint and OneDrive and resolve Entra ID issues.
• Provision, configure and rebuild devices for onboarding, offboarding and hardware refresh.
• Use PowerShell and scripting to fix recurring problems and reduce repeat tickets.
• Write knowledge base articles and mentor engineers to uplift team capability.

Skills

Troubleshooting

Customer service

End User Compute

Microsoft 365 admin

On-site support

ITSM tools (ServiceNow/Jira)

Education

Bachelor's degree in IT/CS

Tools

ServiceNow

Jira

PowerShell

Intune

Entra ID

Autopilot

Job description

Service Stream in Australia is seeking a Senior Digital Support Engineer to own complex Level 2/3 escalations and improve support quality. You'll handle Windows/macOS/iOS/Android devices, Microsoft 365, Entra ID and Intune while delivering consistent, practical solutions and mentoring teammates.

This on-site role requires five days per week, a hands-on mindset, and a passion for diagnosing tough problems to keep staff productive and connected across Australia.