IT Support Engineer (L2) - Cairns

MAF International; Cairns Regional; On-site; AUD 90,000 - 120,000; Full time

Job summary

Mission Aviation Fellowship (MAF) is seeking an IT Support Engineer (Level 2) to join its global IT team from Cairns, Australia. This role provides second-line technical support to staff across time zones, helping keep them connected, secure, and productive.

You'll manage Microsoft 365, Azure AD, endpoint devices, and security controls; mentor colleagues; document processes; and contribute to global IT projects.

Qualifications

• Relevant IT qualification or proven equivalent experience.
• Minimum 4 years' IT support or systems administration.
• Experience supporting Microsoft 365, Azure AD, Windows, and endpoint management.
• Strong troubleshooting, communication, and customer service skills.
• Excellent spoken and written English.

Responsibilities

• Provide technical support across Microsoft 365, Azure AD, endpoint devices, networking, and collaboration platforms.
• Investigate and resolve escalated issues while delivering an exceptional support experience.
• Support cybersecurity, identity and access management, and endpoint compliance.
• Assist with system upgrades, deployments, and global IT projects.
• Create and maintain technical documentation and knowledge articles.
• Work with colleagues worldwide to improve IT services.
• Mentor junior team members and share knowledge across the global team.
• Help ensure technology remains reliable, secure, and ready for mission operations.

Skills

IT troubleshooting

Customer service

English proficiency

Education

IT qualification or equivalent experience

Tools

Microsoft 365

Azure Active Directory

Windows environments

Intune

MS Defender

Jira/Confluence

PowerShell or Python scripting

Job description

IT Support Engineer (Level 2)

Use Your IT Skills to Help Change Lives Around the World

Technology may not fly the aircraft... but it helps keeps our mission in the air.

Every day, Mission Aviation Fellowship (MAF) relies on technology to connect remote teams, support life‑saving flights, protect critical systems, and enable our staff to serve some of the world's most isolated communities.

We're looking for an experienced IT Support Engineer (Level 2) to join our global IT team. If you're passionate about technology, enjoy solving complex technical problems, and want your work to have a lasting impact beyond the office, we'd love to hear from you.

Who Are We?

Mission Aviation Fellowship (MAF) has been bringing help, hope, and healing to isolated communities for more than 80 years.

Operating over 116 aircraft across more than 30 countries, we use aviation and technology to overcome barriers that prevent people accessing healthcare, education, disaster relief, and the Gospel. Whether transporting patients for emergency medical care, supporting humanitarian organisations, or delivering essential supplies, our mission exists because dedicated people behind the scenes make it possible.

Technology is a vital part of that mission.

Location Office Based Role - Cairns, Australia.

• NOTE Applicants must have the current, legal right to work in the Australia. Acceptance of and adherence to MAF's purpose, vision and values is an essential condition of employment. Criminal History check will also be completed as part of the process**

What You'll Be Doing

As part of our global IT team, you'll provide second-line technical support to MAF staff across multiple countries and time zones, helping ensure our people remain connected, secure, and productive.

You'll be involved in

• Providing technical support across Microsoft 365, Azure Active Directory, endpoint devices, networking, and collaboration platforms.
• Investigating and resolving escalated technical issues while delivering an exceptional support experience.
• Supporting cybersecurity, identity and access management, and endpoint compliance.
• Assisting with system upgrades, deployments, and global IT projects.
• Creating and maintaining technical documentation and knowledge articles.
• Working closely with colleagues around the world to continually improve our IT services.
• Mentoring junior team members and sharing knowledge across the global support team.
• Helping ensure our technology remains reliable, secure, and ready to support mission operations wherever MAF serves.

You'll work alongside talented colleagues across multiple countries who value collaboration, knowledge sharing, innovation, and serving one another well. We believe in investing in our people, encouraging professional growth, and creating an environment where everyone can contribute and thrive.

As part of our One Team, One Mission culture, you'll play an important role in supporting the technology that keeps our aircraft flying, our staff connected, and our programmes serving some of the world's most remote and isolated communities. One Team. One Mission. Endless impact.

Applications close 31st Oct, with the successful candidate expected to commence asap.

What We're Looking For

Essential

• Relevant tertiary qualification in Information Technology (or equivalent experience)
• Minimum 4 years' experience in IT support or systems administration
• Experience supporting Microsoft 365, Azure, Active Directory, Windows environments, and endpoint management
• Excellent troubleshooting, communication, and customer service skills
• Strong spoken and written English

Highly Regarded

• Microsoft, Azure, Cisco, CompTIA, VMware, or ITIL certifications
• Experience supporting cloud and hybrid environments
• Networking knowledge including TCP/IP, DNS, DHCP, VPNs, and firewalls
• Experience with Intune, MS Defender, Jira/Confluence
• PowerShell or Python scripting
• Experience supporting international, mission, or not-for-profit organisations

Ready to Use Your IT Skills for Something Bigger? If you're looking for more than just another support role, this is your opportunity to combine technical excellence with meaningful purpose.

Join a global team that's using technology to help deliver help, hope, and healing to some of the world's most isolated communities.