Level 2 Support Engineer (MSP)

FooForce Pty Ltd; Sydney; On-site; AUD 81,000 - 99,000; Full time

Benefits offered by this job

Supportive team environment

Career development opportunities

Positive company culture

Challenging and varied role

Job summary

FooForce is seeking an experienced Engineer to join our Sydney team. You will provide remote and onsite technical support to clients, helping them maximise the value of Microsoft 365, Windows Server and Microsoft Azure environments.

You will install, configure and maintain hardware, software and business applications, assist with upgrades and migrations, and work closely with senior engineers to deliver high‑quality outcomes for clients in a small, collaborative MSP environment.

Qualifications

• Minimum 2 years' experience in an MSP environment in a technical role.
• Relevant IT qualification, certification, or equivalent industry experience.
• Industry certifications (Microsoft, CompTIA, etc.) are highly regarded.

Responsibilities

• Provide remote and onsite technical support to clients.
• Support Microsoft 365, Windows Server and Microsoft Azure environments.
• Install, configure and maintain hardware, software and business applications.
• Assist with system upgrades, migrations and infrastructure projects.
• Maintain accurate documentation and ticket records.
• Work closely with senior engineers to deliver high-quality outcomes for clients.

Skills

Microsoft 365

Windows Server

Azure Active Directory

Networking basics

Troubleshooting

Power Automate

Power BI

Cyber security

Communication

Education

IT qualification or equivalent

Tools

Ticketing platform

Remote management platform

Job description

FooForce is a well-established Managed Services Provider (MSP) with offices in Sydney and Melbourne. We are looking for an experienced Engineer to join our Sydney team.

This is an excellent opportunity to work in a small, experienced team supporting a diverse range of clients across a broad range of technologies. You'll be involved in both day-to-day support and project work, helping clients get the most from their technology.

About the Role

You will:

• Provide remote and onsite technical support to clients.
• Support Microsoft 365, Windows Server and Microsoft Azure environments.
• Install, configure and maintain hardware, software and business applications.
• Assist with system upgrades, migrations and infrastructure projects.
• Maintain accurate documentation and ticket records.
• Work closely with senior engineers to deliver high-quality outcomes for clients.

Technical Skills & Experience

You should have experience with most of the following:

• Microsoft 365 (Exchange Online, OneDrive, Teams)
• Windows desktop and Windows Server administration
• Active Directory and Microsoft Entra ID (Azure AD)
• Basic networking (LAN, WAN, switching, routing and Wi‑Fi)
• Troubleshooting end-user devices and business applications

Experience with any of the following would be advantageous:

• A ticket and remote management platform
• Power Automate / Power BI
• Excellent communication and ability to relate to people
• Cyber security knowledge and experience

About You

You are someone who:

• Takes ownership of issues and sees them through to resolution
• Has excellent troubleshooting and problem‑solving skills
• Communicates clearly with clients and colleagues
• Is confident dealing directly with clients
• Can prioritise work effectively and manage competing demands
• Works well independently and as part of a team
• Has strong attention to detail

Qualifications & Experience

• Minimum 2 years' experience in an MSP environment in a technical role
• Relevant IT qualification, certification, or equivalent industry experience
• Industry certifications (Microsoft, CompTIA, etc.) are highly regarded

What's In It For You?

• Salary package of up to $90,000 (depending on experience and qualifications)
• Exposure to a broad range of technologies and client environments
• Opportunities for career development and advancement
• Supportive and experienced team environment
• A positive company culture
• A varied and rewarding role combining support and project work

Other Requirements

• Occasional after-hours and weekend work may be required.
• Australian work rights are essential.