Global Industry Client Solutions Lead

TikTok; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

TikTok is seeking an experienced Client Solutions professional in Australia to drive growth for advertisers on our global platform. You will manage high‑value eCommerce accounts, coordinate with cross‑functional teams, and deliver data‑driven insights to improve campaign performance.

This role requires 5+ years in digital marketing client services, strong analytical skills, and the ability to educate clients on TikTok ShopAds solutions while collaborating with sales to scale the business.

Qualifications

• 5+ years of experience in account management/client services roles in digital marketing/eCommerce.
• Experience in managing performance clients or agencies with a deep understanding of their challenges.
• Proficient in campaign management, setting up and optimization.
• Understanding of measurement tools like MMP, pixel implementation and basic troubleshooting knowledge.

Responsibilities

• Coordinate with cross-functional teams to ensure smooth eCommerce campaign execution and ongoing client relationships.
• Analyse campaign performance data to provide data-driven insights.
• Share eCommerce industry feedback to guide advertising strategy.
• Support sales in presale research, media planning and pitches.
• Educate on ShopAds product solutions and best practices to grow the eCommerce book of business.
• Lead product update discussions with cross-functional teams to upskill internal experts on ShopAds.

Skills

Account management

Client services

Campaign management

Data analysis

Tools

MMP tracking

Pixel implementation

Job description

TikTok is seeking an experienced Client Solutions professional in Australia to drive growth for advertisers on our global platform. You will manage high‑value eCommerce accounts, coordinate with cross‑functional teams, and deliver data‑driven insights to improve campaign performance.

This role requires 5+ years in digital marketing client services, strong analytical skills, and the ability to educate clients on TikTok ShopAds solutions while collaborating with sales to scale the business.