Industry Client Solution Manager, GBS AUNZ - GBS

TikTok; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

TikTok is seeking an experienced Client Solutions professional in Australia to drive growth for advertisers on our global platform. You will manage high‑value eCommerce accounts, coordinate with cross‑functional teams, and deliver data‑driven insights to improve campaign performance.

This role requires 5+ years in digital marketing client services, strong analytical skills, and the ability to educate clients on TikTok ShopAds solutions while collaborating with sales to scale the business.

Qualifications

• 5+ years of experience in account management/client services roles in digital marketing/eCommerce.
• Experience in managing performance clients or agencies with a deep understanding of their challenges.
• Proficient in campaign management, setting up and optimization.
• Understanding of measurement tools like MMP, pixel implementation and basic troubleshooting knowledge.

Responsibilities

• Coordinate with cross-functional teams to ensure smooth eCommerce campaign execution and ongoing client relationships.
• Analyse campaign performance data to provide data-driven insights.
• Share eCommerce industry feedback to guide advertising strategy.
• Support sales in presale research, media planning and pitches.
• Educate on ShopAds product solutions and best practices to grow the eCommerce book of business.
• Lead product update discussions with cross-functional teams to upskill internal experts on ShopAds.

Skills

Account management

Client services

Campaign management

Data analysis

Tools

MMP tracking

Pixel implementation

Job description

Responsibilities

TikTok's Global Business Solutions (GBS) regional sales and advertising teams drive revenue growth by promoting our advertising solutions, onboarding clients, and running campaigns that deliver measurable results.

Client needs, market trends, and performance expectations shift constantly, and differently in every market. We build strategy accordingly, turning those moving pieces into advertising solutions that work and client partnerships that last.

You will help businesses grow on a global platform, working on the campaigns and relationships that turn advertisers into long-term partners.

Client Solutions Team at TikTok helps nurture accounts through high touch client service and education on TikTok solutions, supporting brands in achieving their marketing and business objectives. Cross functional collaboration is a mainstay for the team in providing holistic solutions that cover product knowledge, vertical expertise and market level insights. Our team is looking for individuals possessing strong business acumen and the ability to provide consultative sales in a fast-paced environment.

• Coordinate with XFN teams to ensure a smooth and successful eCommerce campaign execution, whilst managing post-sale client relationships to help them consistently grow
• Analyse campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our Commerce product & program offerings
• Share eCommerce industry & marketplace feedback and guide our advertising strategy
• Closely support and partner up with the sales team on presale research, media planning and pitching
• Serve as internal & external ShopAds product consultant to help educate on product solutions and best practices, and ultimately grow eCommerce book of business
• Proactively lead product update discussions, work with XFN to upskill internal teams' expertise on ShopAds

Qualifications

Minimum Qualification(s)

• 5+ years of experience in account management/client services roles in digital marketing/eCommerce
• Experience in managing performance clients or agencies with a deep understanding of their challenges
• Proficient in campaign management, setting up and optimization
• Understanding of measurement tools like MMP, pixel implementation and basic troubleshooting knowledge. Ability to analyze data and identify insights to assess campaign performance

Preferred Qualification(s)

• Proactive attitude with excellent data analytical skills in Excel
• Ability to work in a dynamic and fast-paced environment

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an 'Always Day 1' mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Acknowledgment of Country

In the spirit of reconciliation, TikTok acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.