Industry Client Solution Manager, GBS AUNZ - GBS

TikTok; Sydney; On-site; AUD 120,000 - 160,000; Full time

Job summary

TikTok is seeking an Industry Client Solution Manager for GBS AUNZ based in Sydney to lead client engagements, coordinate cross-functional teams, and deliver data-driven eCommerce advertising solutions.

You will manage post-sale client relationships, optimize campaigns, and provide strategic insights from performance data to grow the ShopAds business. Collaboration with sales and product teams is essential to scale offerings.

Qualifications

• 5+ years in account management or client services in digital marketing/eCommerce.
• Experience managing performance clients or agencies.
• Proficient in campaign setup and optimization.
• Understanding of measurement tools and data analysis.
• Preferred: strong Excel data analysis skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Coordinate with XFN teams to ensure smooth eCommerce campaign execution and post-sale relationships.
• Analyze campaign performance data to offer data-driven insights.
• Share ecommerce industry feedback and guide advertising strategy.
• Support sales on presale research, media planning and pitching.
• Serve as internal/external ShopAds product consultant to educate on solutions.
• Lead product update discussions and upskill internal teams.

Skills

Account management

Digital marketing

Campaign management

Data analysis

Excel proficiency

Tools

Excel

Job description

Industry Client Solution Manager, GBS AUNZ - GBS

Location:

Sydney

Employment Type:

Regular

Job Code:

A132336

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Responsibilities

TikTok's Global Business Solutions (GBS) regional sales and advertising teams drive revenue growth by promoting our advertising solutions, onboarding clients, and running campaigns that deliver measurable results.Client needs, market trends, and performance expectations shift constantly, and differently in every market. We build strategy accordingly, turning those moving pieces into advertising solutions that work and client partnerships that last.You will help businesses grow on a global platform, working on the campaigns and relationships that turn advertisers into long-term partners.Client Solutions Team at TikTok helps nurture accounts through high touch client service and education on TikTok solutions, supporting brands in achieving their marketing and business objectives. Cross functional collaboration is a mainstay for the team in providing holistic solutions that cover product knowledge, vertical expertise and market level insights. Our team is looking for individuals possessing strong business acumen and the ability to provide consultative sales in a fast-paced environment.

• Coordinate with XFN teams to ensure a smooth and successful eCommerce campaign execution, whilst managing post-sale client relationships to help them consistently grow
• Analyse campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our Commerce product & program offerings
• Share eCommerce industry & marketplace feedback and guide our advertising strategy
• Closely support and partner up with the sales team on presale research, media planning and pitching
• Serve as internal & external ShopAds product consultant to help educate on product solutions and best practices, and ultimately grow eCommerce book of business
• Proactively lead product update discussions, work with XFN to upskill internal teams' expertise on ShopAds

Qualifications

• Minimum Qualification(s)- 5+ years of experience in account management/client services roles in digital marketing/eCommerce
• Experience in managing performance clients or agencies with a deep understanding of their challenges
• Proficient in campaign management, setting up and optimization
• Understanding of measurement tools like MMP, pixel implementation and basic troubleshooting knowledge. Ability to analyze data and identify insights to assess campaign performance
• Preferred Qualification(s)- Proactive attitude with excellent data analytical skills in Excel
• Ability to work in a dynamic and fast-paced environment

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Acknowledgment of Country

In the spirit of reconciliation, TikTok acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

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