Client Support Specialist: Fast-Paced, Compliance-Savvy

Global Payments; Brisbane; On-site; AUD 68,000 - 83,000; Full time

Job summary

Global Payments in Brisbane seeks a Client Support Specialist to be the first point of contact for clients, resolving enquiries and building strong relationships to maximise value from our payments solutions.

You will investigate issues via CRM, manage refunds and direct debit changes, collaborate with internal teams, and support compliance and accurate data handling. This is a fast-paced, compliant environment within a global payments company.

Qualifications

• Experience in client support or customer service.
• Strong problem-solving and attention to detail.
• Ability to learn and navigate new systems quickly.
• Excellent written and verbal communication.
• Multitask effectively in a fast-paced enviro nment.
• Understanding of compliance and regulated environments.

Responsibilities

• Act as the first point of contact for client enquiries, complaints, and requests via phone, email, and chat.
• Investigate, resolve, and document merchant and partner issues using CRM/case management systems.
• Build and maintain strong relationships with clients and internal stakeholders.
• Provide expert support by maintaining a strong understanding of Global Payments’ products and services.
• Collaborate with internal teams to deliver effective and compliant customer outcomes.
• Manage refunds, direct debit setups and amendments, and maintain accurate client data.
• Support compliance requirements, training solutions, and general administrative tasks as required.

Skills

Customer service

Problem solving

Communication

Interpersonal skills

Multitasking

Compliance awareness

Systems navigation

Tools

CRM

Case management

Job description

Global Payments in Brisbane seeks a Client Support Specialist to be the first point of contact for clients, resolving enquiries and building strong relationships to maximise value from our payments solutions.

You will investigate issues via CRM, manage refunds and direct debit changes, collaborate with internal teams, and support compliance and accurate data handling. This is a fast-paced, compliant environment within a global payments company.