Strategic Client Success & Growth Manager

Payrix Australia PTY Ltd; Australia; On-site; AUD 90,000 - 130,000; Full time

Job summary

Global Payments is seeking a client-focused professional in Australia to manage the full client lifecycle, identify upsell opportunities, and maintain accurate records across platforms. You will collaborate with cross-functional teams to drive KPIs and ensure exceptional service throughout the client journey.

The role requires strong communication skills, relationship-building, and the ability to work across time zones.

Qualifications

• Formal qualifications in customer engagement or customer contact will be highly regarded.
• Qualifications gained within the Financial Services Industry will be highly regarded.
• Previous experience providing excellent customer service/support/sales/client facing roles.
• Demonstrated ability to establish and maintain long lasting relationships with a portfolio of clients.

Responsibilities

• Provide exceptional customer service throughout the client life cycle.
• Utilize customer interactions to identify upsell or cross sell opportunities.
• Ensure all policies and process documents are updated and managed in line with changing business needs including client records.
• Contribute to the development and execution of strategies to meet and exceed sales KPIs of self and the organization.
• Effectively communicate the progress of initiatives to internal and external stakeholders.
• Develop and undertake effective initiatives to positively promote client retention.
• Assist with challenging client requests or issue escalations as needed.
• Build and maintain strong, long-lasting customer relationships with clients including their operational, sales, and marketing teams.
• Ensure all communications and touch points are recorded in Salesforce and ensure client data remains accurate and up to date as required.
• Promptly update platforms with records of opportunities, application form details, all stages of the sales support process and related activities.
• Contribute positively to the organizational culture.
• Perform any other duties that fall within your skill set, that are reasonably requested of you.

Skills

Customer service

Sales excellence

Relationship management

Stakeholder communication

Cross-functional collaboration

Time management

Excel

PowerPoint

Negotiation

Education

Formal qualifications in customer engagement

Experience in Financial Services industry

Tools

Excel

Word

Outlook

PowerPoint

Job description

Global Payments is seeking a client-focused professional in Australia to manage the full client lifecycle, identify upsell opportunities, and maintain accurate records across platforms. You will collaborate with cross-functional teams to drive KPIs and ensure exceptional service throughout the client journey.

The role requires strong communication skills, relationship-building, and the ability to work across time zones.