Client Success & Support Specialist

Global Payments Inc.; Brisbane; On-site; AUD 68,000 - 83,000; Full time

Job summary

Global Payments Inc. is seeking a Client Support Specialist in Brisbane to deliver exceptional service to our clients using our payments solutions.

You will be the first point of contact, resolve inquiries, and build strong relationships to maximize value. This role suits a customer-focused professional who thrives in a fast-paced, compliance-driven environment and enjoys problem solving, collaboration, and continuous learning within a global payments team.

Qualifications

• Experience in a client support or customer service role.
• Strong problem-solving and attention to detail.
• Ability to learn new systems quickly.
• Clear written and verbal communication with a customer-first mindset.
• Excellent interpersonal skills and multitasking ability.
• Thrives under pressure in a collaborative team.
• Understanding of compliance in regulated environments.

Responsibilities

• Act as the first point of contact for client inquiries via phone, email or chat.
• Investigate, resolve and document merchant and partner issues using CRM/case management systems.
• Build and maintain strong relationships with clients and internal stakeholders.
• Provide expert product knowledge to support client outcomes.
• Collaborate with internal teams to ensure compliant customer solutions.
• Manage refunds, direct debit setups and data accuracy.
• Contribute to continuous improvement through client feedback and documentation.
• Support compliance training and general administrative tasks as required.

Skills

Client support

Problem solving

System navigation

Communication

Interpersonal skills

Teamwork under pressure

Compliance awareness

Tools

CRM software

Job description

Global Payments Inc. is seeking a Client Support Specialist in Brisbane to deliver exceptional service to our clients using our payments solutions.

You will be the first point of contact, resolve inquiries, and build strong relationships to maximize value. This role suits a customer-focused professional who thrives in a fast-paced, compliance-driven environment and enjoys problem solving, collaboration, and continuous learning within a global payments team.