General Services Manager

Arcare Aged Care; Melbourne; On-site; AUD 46,000 - 47,000; Full time

Benefits offered by this job

Reward programs

Employee Assistance Program

Discounts at Apple/Samsung/Gyms/Travel

Job stability and well-being

Work-life balance

Career progression

Premium facilities

Job summary

Arcare Aged Care Burnside is seeking a General Services Manager and Roster Coordinator to lead non-clinical operations, overseeing catering, environment, laundry and maintenance to enhance resident quality of life.

This full-time role, based at Arcare Burnside, offers a collaborative leadership team, opportunities for professional development, and a supportive workplace focused on resident wellbeing and service excellence.

Qualifications

• Strong people leadership and team management capabilities.
• Comprehensive understanding of the aged care industry, regulations, compliance.
• Excellent verbal and written communication skills.
• Resourceful, solutions-focused mindset.

Responsibilities

• Oversee Catering and Dining Services to provide nutritious meals.
• Manage Environmental services including cleaners and laundry.
• Lead Maintenance to prioritize requests and ensure quality repairs.
• Coordinate Service Providers and external contractors.
• Oversee Extra Services to meet offerings and contracts.
• Develop budgets and manage resources for your remit.
• Supervise non-clinical staff and oversee training and appraisals.

Skills

People leadership

Aged care knowledge

Verbal & written comms

Problem solving

Job description

General Services Manager and Roster Coordinator - Arcare Burnside

Salary Range -Minimum $33.33 - 34.17 per hour Vic | Full time Monday to Friday 09:00-17:06

Why Join Arcare?

• Reward & Recognition programs
• Employee Assistance Program
• Access to discounts at Apple, Samsung, Gyms + Travel + Health Insurance
• Job stability with meaningful and deeply rewarding work
• Promotes and Supports a Healthy Work-Life Balance
• Opportunities for Professional Development and Career Progression
• Premium provider with state-of-the-art facilities

About the Role

The General Services Manager is a critical leadership position responsible for overseeing various non-clinical aspects including Catering, Environment, laundry and Maintenance. The role contributes to the overall quality of life and well-being of the resident and supports the smooth operation of the Residence.

This is an excellent opportunity to join a company that values its team members, offers supportive leadership, and has a genuine desire to develop its people.

Your primary duties will be:

• Catering and Dining Services: Manage the Catering department via overseeing the provision of meals and dietary services to ensure that residents receive nutritious and balanced meals according to their dietary requirements and preferences.
• Environmental Management: Oversee a team of Cleaners and Laundry Attendants ensuring cleaning and laundry services are hygienic, clean and exceeding resident expectations.
• Maintenance Management: Oversee the Maintenance department ensuring requests are prioritized and repairs meet and exceed resident expectations.
• Service Providers Management: Manage external contractors ensuring legislative and contractual requirements are met.
• Extra Services Management: Ensure extra services meet Arcare's offerings, resident and family expectations and contractual obligations.
• Budget and Resource Management: Developing and managing budgets for your remit, ensuring cost-effectiveness and resource allocation.
• Staff Management: Supervising and leading non-clinical staff, ensuring proper training, performance evaluation and staff development.

What we're looking for

• Strong people leadership and team management capability
• Comprehensive understanding of the aged care industry, including regulations, compliance requirements, best practices, and emerging trends
• Excellent verbal and written communication skills
• Resourceful, solutions-focused mindset

About Arcare

As one of Australia's leading aged care providers, Arcare operates over 60 residences across QLD, NSW, ACT, SA and VIC, supported by more than 10,000 team members. Our focus is simple — building meaningful relationships between residents, families, and staff, with our residents at the heart of everything we do.

Our people and culture set us apart and our ongoing focus of working together as one team.

You must have Australian Working Rights and a NDIS Worker Screening Check (or be willing to obtain).

Arcare values diversity within our workforce and is an equal opportunity employer