General Services Manager

Arcare; Melbourne; On-site; AUD 66,000 - 67,000; Full time

Benefits offered by this job

Above Award Rates

Employee discounts: Apple, Samsung, Gy

Health insurance

Job summary

Arcare Croydon seeks a General Services Manager to lead non-clinical operations in a Melbourne-area residence. You will oversee Catering, Cleaning, Laundry and Maintenance, ensuring resident wellbeing and smooth facility operations.

The role emphasises team leadership, compliance with aged care standards, and collaboration with external service providers to uphold service quality.

Qualifications

• Experience in aged care or related setting.
• Australian Working Rights and NDIS Worker Screening Check (or willingness to obtain).
• Strong leadership and people management capabilities.
• Excellent communication and customer service focus.

Responsibilities

• Oversee Catering and Dining Services to ensure nutritious meals are delivered.
• Lead Environmental Services including Cleaning and Laundry teams.
• Manage Maintenance and contractor relationships for reliable facilities.
• Coordinate External Service Providers and ensure contractual compliance.
• Allocate Budget and resources, monitor spending and efficiency.
• Supervise non-clinical staff with training and performance reviews.

Skills

Team leadership

Aged care knowledge

Communication

Problem solving

Staff management

Tools

NDIS screening

Job description

General Services Manager - Arcare Croydon

Permanent 12-month contract start ASAP

Salary Range -Minimum $33.33 - 34.17 per hour Vic

• Job stability with meaningful and deeply rewarding work
• Access to discounts at Apple, Samsung, Gyms + Travel + Health Insurance
• Paid training days + opportunities for professional dev. and Career Progression
• If a new facility – Work in our new building with state-of-the-art facilities

About Arcare

As one of Australia’s leading aged care providers, Arcare operates over 60 residences across QLD, NSW, ACT, SA and VIC, supported by more than 10,000 team members. Our focus is simple — building meaningful relationships between residents, families, and staff, with our residents at the heart of everything we do.

Benefits

• Above Award Rates
• Significant employee discounts for Apple, Samsung, Travel, Health Insurance, Gyms & much more
• Allowances: Uniform, meals, shift and public holidays
• Paid Training and Development days
• Reward & Recognition programs
• Employee Assistance Program

About the Role

This is an excellent opportunity to join a company that values its team members, offers a supportive working environment and has a genuine desire to develop its people.

The General Services Manager is a critical leadership position responsible for overseeing various non-clinical aspects including Catering, Cleaning, Laundry and Maintenance. The role contributes to the overall quality of life and well-being of the resident and supports the smooth operation of the Residence.

Your key responsibilities will be:

• Catering and Dining Services: Manage the Catering department via overseeing the provision of meals and dietary services to ensure that residents receive nutritious and balanced meals according to their dietary requirements and preferences.
• Environmental Management: Oversee a team of Cleaners and Laundry Attendants ensuring cleaning and laundry services are hygienic, clean and exceeding resident expectations.
• Maintenance Management: Oversee the Maintenance department ensuring requests are prioritized and repairs meet and exceed resident expectations.
• Service Providers Management: Manage external contractors ensuring legislative and contractual requirements are met.
• Extra Services Management: Ensure extra services meet Arcare’s offerings, resident and family expectations and contractual obligations.
• Budget and Resource Management: Developing and managing budgets for your remit, ensuring cost-effectiveness and resource allocation.
• Staff Management: Supervising and leading non-clinical staff, ensuring proper training, performance evaluation and staff development.

Skills & Experience

• Ability to manage and lead teams.
• Comprehensive understanding of the aged care industry, including regulations, compliance requirements, best practices, and emerging trends.
• Excellent verbal and written communication skills
• Strong problem-solving skills.
• Experience managing staff in Aged Care or a similar industry.

Our people and culture set us apart and our ongoing focus of working together as one team. Please note that you must have Australian Working Rights and a NDIS Worker Screening Check (or be willing to obtain). Arcare values diversity within our workforce and is an equal opportunity employer.