General Manager — Waterfront Hospitality Leader

Zenith Hotels; Nelson Bay; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Staff housing package could be incl.

Job summary

Zenith Hotels is seeking a General Manager for Shoal Bay Country Club, a landmark waterfront precinct in Port Stephens, NSW. You will lead a multi-venue operation across Atmos, East Pavilion, seven bars and four restaurants, driving revenue, guest experiences and compliance in a high-volume seasonal environment.

You’ll build and empower a strong leadership team, manage complex P&L dynamics, and partner with stakeholders to deliver exceptional experiences throughout peak periods and beyond.

Qualifications

• Proven success leading a large hospitality venue as GM or senior venue leader.
• Extensive experience managing high-volume food & beverage operations, late-night entertainment and seasonal peaks.
• Strong financial acumen and ability to turn P&L insights into actionable operations.
• Track record of developing leaders and managing large, diverse teams.
• Experience across full-service restaurants, gaming, TAB, security and events.
• Calm judgement, clear communication and strong presence on the floor.
• Current NSW RSA, RCG and ARCG, and ability to meet venue Licensee requirements.
• Availability across nights, weekends, public holidays and peak holiday periods.
• Experience with Deputy, IdealPOS, Lightyear or Cooking the Books would be advantageous.

Responsibilities

• Leading operations across dining, bars, gaming, entertainment, conferences and events.
• Driving revenue, profitability, labour productivity and cost control.
• Preparing the venue and its people for exceptionally high-volume seasonal trade.
• Developing capable managers and a culture of engagement, accountability and high standards.
• Growing the performance of Atmos and East Pavilion alongside restaurant and kitchen leaders.
• Maintaining strong licensing, safety and operational compliance, including security and incident management.
• Building effective relationships with group stakeholders, suppliers, authorities and the local community.

Skills

Leadership

Financial acumen

Operations management

Team development

Stakeholder management

Customer experience

Tools

Deputy

IdealPOS

Lightyear

Cooking the Books

Job description

Zenith Hotels is seeking a General Manager for Shoal Bay Country Club, a landmark waterfront precinct in Port Stephens, NSW. You will lead a multi-venue operation across Atmos, East Pavilion, seven bars and four restaurants, driving revenue, guest experiences and compliance in a high-volume seasonal environment.

You’ll build and empower a strong leadership team, manage complex P&L dynamics, and partner with stakeholders to deliver exceptional experiences throughout peak periods and beyond.