General Manager

Zenith Hotels; Nelson Bay; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Staff housing package could be incl.

Job summary

Zenith Hotels is seeking a General Manager for Shoal Bay Country Club, a landmark waterfront precinct in Port Stephens, NSW. You will lead a multi-venue operation across Atmos, East Pavilion, seven bars and four restaurants, driving revenue, guest experiences and compliance in a high-volume seasonal environment.

You’ll build and empower a strong leadership team, manage complex P&L dynamics, and partner with stakeholders to deliver exceptional experiences throughout peak periods and beyond.

Qualifications

• Proven success leading a large hospitality venue as GM or senior venue leader.
• Extensive experience managing high-volume food & beverage operations, late-night entertainment and seasonal peaks.
• Strong financial acumen and ability to turn P&L insights into actionable operations.
• Track record of developing leaders and managing large, diverse teams.
• Experience across full-service restaurants, gaming, TAB, security and events.
• Calm judgement, clear communication and strong presence on the floor.
• Current NSW RSA, RCG and ARCG, and ability to meet venue Licensee requirements.
• Availability across nights, weekends, public holidays and peak holiday periods.
• Experience with Deputy, IdealPOS, Lightyear or Cooking the Books would be advantageous.

Responsibilities

• Leading operations across dining, bars, gaming, entertainment, conferences and events.
• Driving revenue, profitability, labour productivity and cost control.
• Preparing the venue and its people for exceptionally high-volume seasonal trade.
• Developing capable managers and a culture of engagement, accountability and high standards.
• Growing the performance of Atmos and East Pavilion alongside restaurant and kitchen leaders.
• Maintaining strong licensing, safety and operational compliance, including security and incident management.
• Building effective relationships with group stakeholders, suppliers, authorities and the local community.

Skills

Leadership

Financial acumen

Operations management

Team development

Stakeholder management

Customer experience

Tools

Deputy

IdealPOS

Lightyear

Cooking the Books

Job description

GENERAL MANAGER | SHOAL BAY COUNTRY CLUB

4 Restaurants

• 7 Bars
• 250+ Staff

An iconic coastal destination. A major hospitality operation. A leadership role with real influence.

One of the most iconic venues on the NSW North Coast, Shoal Bay Country Club brings high-volume food and beverage, live entertainment, conferences and events together in one vibrant waterfront hospitality precinct.

With four restaurants—including Atmos, serving authentic Greek cuisine, and the newly opened East Pavilion, offering coastal Asian dining—five kitchens, seven bars and a team of more than 250, this is hospitality on a serious scale.

We’re looking for an experienced General Manager with the commercial expertise, operational confidence and people leadership to deliver exceptional experiences through our busiest seasons and beyond.

THE OPPORTUNITY

You’ll lead a passionate, hardworking management team committed to our mission of delivering exceptional experiences. Highly visible across the precinct, you’ll set clear expectations, develop your leaders and keep teams supported and focused when trade peaks.

Working closely with senior stakeholders across Zenith Hotels, you’ll turn group priorities into venue results—from financial performance and restaurant growth to seamless events and outstanding guest experiences.

MAKE SHOAL BAY HOME

A career-defining leadership opportunity in one of Australia's most beautiful coastal destinations.

Imagine leading an iconic waterfront hospitality precinct, with Shoal Bay Beach on your doorstep and the best of Port Stephens right outside your door. From pristine beaches and crystal-clear water to a relaxed coastal lifestyle, this is an opportunity to combine the challenge of leading a major hospitality operation with a lifestyle that's hard to find elsewhere.

For the right leader, this is more than a career move. It's an opportunity to build a future in a place people travel the world to experience.

Accommodation support may be available for the successful candidate.

WHAT YOU’LL BE DOING

Leading operations across dining, bars, gaming, entertainment, conferences and events.

Driving revenue, profitability, labour productivity and cost control.

Preparing the venue and its people for exceptionally high-volume seasonal trade.

Developing capable managers and a culture of engagement, accountability and high standards.

Growing the performance of Atmos and East Pavilion alongside restaurant and kitchen leaders.

Maintaining strong licensing, safety and operational compliance, including security and incident management.

Building effective relationships with group stakeholders, suppliers, authorities and the local community.

WHAT YOU’LL BRING

Proven success leading a large, multifaceted hospitality venue as a GM, Licensee or senior venue leader.

Extensive experience managing high-volume food and beverage operations, late-night entertainment and sustained seasonal peaks.

Strong financial acumen and the ability to turn P&L insights into operational action.

A track record of developing leaders and managing large, diverse teams.

Experience across full-service restaurants, gaming, TAB, security and events.

Calm judgement, clear communication and a strong presence on the floor.

Current NSW RSA, RCG and ARCG, and the ability to meet venue Licensee requirements.

Availability across nights, weekends, public holidays and peak holiday periods.

Experience with Deputy, IdealPOS, Lightyear or Cooking the Books would be advantageous.

WHAT’S IN IT FOR YOU?

A competitive salary package.

The opportunity to lead an iconic waterfront precinct in beautiful Port Stephens.

Support from an experienced, progressive hospitality group.

Leadership development and career opportunities across Zenith Hotels.

Staff housing package could be included.

Group venue discounts and access to a 24/7 Employee Assistance Program.

READY TO LEAD AT SBCC?

If you have the experience to lead at scale, build strong teams and deliver exceptional experiences, we’d love to hear from you.