General Manager, Operations

Watermark Search International; Sydney; On-site; AUD 180,000 - 230,000; Full time

Benefits offered by this job

STI & LTI incentives

Job summary

Watermark Search International is partnered with a fast-growing disability service provider in Sydney, recruiting a General Manager, Operations. The role focuses on leading the operations to support extensive multi-site care delivery, with an emphasis on strong governance, performance, and stakeholder engagement.

The successful candidate will build leadership capabilities, embed performance systems, and drive automation to balance quality participant support with solid commercial outcomes for

Qualifications

• Significant experience in managing operations teams across multi-sites, ideally within the care sector.
• Track record of delivering strong commercial outcomes while engaging with clients and staff.
• Experience building high-performing, positive cultures and implementing performance systems.

Responsibilities

• Develop and execute a comprehensive operational framework aligned with strategic goals to ensure high-quality service delivery.
• Lead a large team including Area Managers, IT, property, rostering and planning; liaise with clinical, finance and quality teams.
• Drive business automation and systemisation balancing participant support with strong commercial outcomes.
• Engage with participants guardians and stakeholders to stay abreast of sector changes.

Education

MBA or Lean Operations qualification

Job description

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Job Overview

• Lead operations of a business growing revenue at over 50% per annum
• Over 40 independent living locations in Sydney, Central Coast and South Coast
• Sydney-based team leadership in St Leonards
• Attractive remuneration – including STI & LTI

Our client is one of the fastest growing disability service providers in Sydney. The company has an enviable track record in supporting people 24x7x365 across the full continuum of care, particularly in the complex and high needs area. The company’s differentiation within the NDIS arena is in its nurse and doctor support model, specialising in complex clinical and psycho-social care. The company has the support of experienced healthcare investors who are passionate about helping people and adopt a long-term view on care.

Reporting to the Chief Executive, we are seeking a General Manager, Operations. This is a key leadership role forming part of an expanding executive leadership team. The General Manager, Operations will develop and execute a comprehensive operational framework that aligns front-line operations with strategic business goals to ensure high quality delivery of services to its clients and related stakeholders. As General Manager, Operations, you will be tasked with building and enhancing teams, lifting leadership capability, embedding performance systems that optimise efficiency, and driving business automation and systemisation that balances quality participant support with strong commercial outcomes for the business.

With over 500 front-line staff, the role will lead a team of Area Managers, IT, property, rostering, and planning. The role will liaise with internal stakeholders across clinical support (doctors and nurses), finance, people and culture, quality and risk, and the Executive and the Board; and externally to keep abreast of changes in this dynamic sector as well as participant guardians and support teams.

We are seeking someone who is motivated and passionate to make a difference to people’s lives. You will have significant experience in managing operations teams across multi-sites, ideally within the care sectors. You will have a track record of delivering strong commercial outcomes while at the same time ensuring favourable engagement with clients and team members. We are seeking someone who is a natural people leader and can foster a positive, high performing culture that builds on a well-established caring ethos. Candidates will hold a relevant tertiary qualification; MBA or Lean Operations qualification highly desirable. The successful candidate will share in the success of this growing business through an attractive short- and long-term incentive structure.

Closing date: 11:59PM AEDT on 16 March 2025