GM Operations & Service Delivery

Williams Hall; Brisbane; On-site; AUD 180,000 - 240,000; Full time

Job summary

Williams Hall is seeking a General Manager, Operations & Service Delivery to align national operations and lift service delivery standards across a large, geographically dispersed network in Australia.

You will lead a senior operations team, shape a unified operating model, implement consistent processes, and champion digital tools to empower frontline teams. The role combines strategic oversight with hands-on leadership to drive growth and operational maturity.

Responsibilities

• Lead and inspire a large, geographically dispersed workforce across multiple sites.
• Shape and embed a unified operating model with clear ways of working and consistent standards.
• Implement streamlined processes to enable frontline teams to deliver reliable, high-quality services at scale.
• Champion digital tools and data-driven improvements to drive efficiency and value.
• Balance strategic oversight with hands-on leadership to navigate change and growth.

Job description

• Large-scale, multi-site service operations
• Suit executives from a range of service based industries
• Enjoy working in a complex and innovative environment

Our client is a national services organisation delivering essential, people centric services through a large, geographically dispersed network. As the organisation enters the next stage of its evolution, it is seeking to appoint a General Manager, Operations & Service Delivery to bring its national operations closer together and further strengthen a consistent, high quality approach to service delivery at scale.

As a key member of the senior leadership team, you will lead and inspire a large, geographically dispersed workforce across a national, multi site operating environment. You will play a central role in shaping and embedding a unified operating model, establishing clear ways of working, consistent standards, and streamlined processes that enable frontline teams to deliver reliable, high quality services efficiently and sustainably.

In this role, you will be integral in supporting and empowering the team across the network. By championing digital tools, streamlined processes, and a culture of continuous improvement, you will create an environment where people feel supported, valued, and equipped to perform at their very best.

This role would suit a senior operations leader with experience overseeing large, dispersed workforces in complex, multi site service environments, such as professional services, facilities or asset based services, logistics, utilities, or other operationally intensive sectors. You are comfortable operating at both a strategic and hands on level and thrive in organisations navigating change, growth, and increasing operational maturity.

This is a rare opportunity to shape the operational future of a service led organisation delivering essential services at scale, with the mandate to influence how work is done across a national footprint.

This role could be based in Perth or Brisbane.