General Manager - Community Services

Pharma People; Melbourne; On-site; AUD 180,000 - 240,000; Full time

Job summary

Pharma People is assisting an established not-for-profit aged care provider in Melbourne to appoint a General Manager – Community Services. The role leads SaH, CHSP and related programs with a focus on compliant, client-centred care and sustainable service delivery.

You will work with the Executive Leadership Team to drive reform adoption and governance across clinical and allied health services. The successful candidate will bring strong nursing credentials with senior leadership experience, a

Qualifications

• Senior leadership experience at General Manager level or equivalent in aged care/community services.
• Comprehensive knowledge of Aged Care Act 2024, Strengthened Aged Care Quality Standards and related frameworks.
• Strong governance, person-centred care, consumer rights and quality management.
• Exceptional commercial acumen with budgeting, workforce planning and sustainable growth.
• Proven ability to lead organisational change and improve operational systems.
• Strong stakeholder engagement and board-level negotiation skills, with cultural awareness.

Responsibilities

• Provide strategic and operational leadership across community services, including SaH and CHSP.
• Drive implementation and ongoing compliance of aged care reforms and standards.
• Oversee clinical governance, quality assurance, risk management and continuous improvement.
• Lead financial performance, budgeting, and workforce planning for sustainable growth.
• Strengthen service delivery models, systems and processes to improve outcomes.
• Build relationships with clients, families, government bodies and community stakeholders.
• Inspire and develop a multidisciplinary leadership team and foster a high-performing culture.

Skills

Strategic leadership

Stakeholder engagement

Financial acumen

Regulatory compliance

Education

Nursing degree

AHPRA registration

Business/health management qualification

Job description

Our client, an established and respected not-for-profit aged care provider, is seeking an experienced General Manager – Community Services to lead its community care operations during a significant period of transformation across the aged care sector.

This pivotal executive leadership role will oversee the delivery of high-quality, person-centred care across the Support at Home (SaH) and Commonwealth Home Support Program (CHSP), ensuring strong clinical governance, operational efficiency, financial sustainability and exceptional client outcomes.

About the Role

Working closely with the Executive Leadership Team, you will provide strategic and operational direction across community services, clinical care and allied health programs.

You will play a key role in embedding the requirements of the Aged Care Act 2024, Strengthened Aged Care Quality Standards and Support at Home program, ensuring services remain compliant, commercially sustainable and responsive to the evolving needs of older Australians.

Key responsibilities include:

• Provide strategic and operational leadership across Support at Home, CHSP, clinical care and allied health services.
• Drive the implementation and ongoing compliance of aged care reforms, including the Strengthened Aged Care Quality Standards, Statement of Rights and relevant regulatory obligations.
• Oversee clinical governance, quality assurance, risk management and continuous improvement initiatives.
• Lead financial performance, budgeting, workforce planning and operational efficiencies to achieve sustainable growth.
• Strengthen service delivery models, systems and processes to improve client outcomes and organisational performance.
• Build strong relationships with clients, families, government bodies, regulatory authorities and community stakeholders.
• Inspire, mentor and develop a multidisciplinary leadership team, fostering a positive, accountable and high-performing workplace culture.

Your Profile

We are seeking a commercially astute and accomplished senior leader who combines strong clinical knowledge with proven operational and financial management experience across aged care and community services.

Ideally, you will bring a background in Nursing, supported by extensive senior leadership experience within the aged care sector.

• Proven senior leadership experience at General Manager level or equivalent, overseeing multidisciplinary teams and complex community aged care operations.
• Comprehensive knowledge of the Aged Care Act 2024, Strengthened Aged Care Quality Standards, Support at Home and CHSP frameworks, including regulatory compliance and provider obligations.
• A strong understanding of clinical governance, person-centred care, consumer rights and quality management.
• Exceptional commercial acumen, with demonstrated success in financial management, budgeting, workforce optimisation and sustainable service growth.
• Proven ability to lead organisational change, improve operational systems and implement strategies that enhance service quality and efficiency.
• Strong stakeholder engagement, communication and negotiation skills, with the confidence to influence at executive and Board level.
• Experience leading culturally diverse teams and delivering culturally responsive care. Greek language skills would be highly regarded.

Tertiary qualifications in Nursing, with current AHPRA registration, are highly desirable. Relevant qualifications in business, management or a related health discipline will also be highly regarded.

Other Requirements

• Current National Police Check and ability to satisfy applicable Key Personnel suitability requirements under aged care legislation.
• Current driver's licence and willingness to travel as required.