General Manager - Mercure Kawana Waters

National Rugby League; Sunshine Coast Regional; On-site; AUD 180,000 - 260,000; Full time

Job summary

National Rugby League (NRL) seeks an experienced General Manager to lead the Mercure Kawana Waters Hotel on the Sunshine Coast. You will oversee all hotel operations, drive guest satisfaction, and deliver strong commercial outcomes for a premier hospitality asset.

Based on the Sunshine Coast, you will lead a team, manage revenue, F&B, conferences, and marketing, while partnering with owners and NRL leadership on asset improvement and compliance.

Qualifications

• Proven experience as a General Manager, Hotel Manager, or senior hospitality leader within a hotel, resort, or large accommodation venue.
• Strong knowledge of hotel operations, including accommodation, food and beverage, revenue management, finance, and people leadership.
• Demonstrated success in driving revenue growth, profitability, and operational performance.
• Experience leading and developing high-performing teams.
• Excellent communication, stakeholder management, and relationship-building skills.
• Strong commercial acumen with the ability to balance strategic thinking and operational execution.
• Knowledge of the Sunshine Coast tourism and hospitality market would be highly regarded.
• High levels of integrity, professionalism, and accountability.
• A collaborative and solutions-focused approach with a passion for delivering exceptional guest experiences.

Responsibilities

• Lead the day-to-day operations of the hotel, ensuring exceptional guest experiences and service standards.
• Drive commercial performance through effective revenue management, forecasting, budgeting, and market analysis.
• Develop, coach, and inspire a high-performing team, creating a culture focused on accountability, engagement, and customer excellence.
• Oversee all accommodation, food and beverage, conferencing, and guest service operations.
• Manage financial performance, including budgets, profitability, cost control, and reporting.
• Build strong relationships with local tourism partners, industry stakeholders, suppliers, and the broader Sunshine Coast community.
• Lead local sales and marketing initiatives to maximise occupancy, revenue, and market presence.
• Identify and implement opportunities for operational improvement and business growth.
• Ensure compliance with workplace health and safety, licensing, governance, and regulatory requirements.
• Partner with the property owners and NRL leadership on asset enhancement and continuous improvement projects.
• Provide regular operational and commercial reporting to senior management

Skills

General management experience

Hotel operations knowledge

Revenue growth track record

Team leadership

Communication skills

Commercial acumen

Sunshine Coast market knowledge

Integrity & professionalism

Collaborative approach

Job description

At the National Rugby League (NRL), we are proud of the impact our game has on players, fans, and communities across Australia and the Pacific. As Australia's number one sport by viewership and attendance, Rugby League brings people together both on and off the field and continues to play a significant role in the nation's sporting and cultural landscape.

Guided by the Australian Rugby League Commission's vision, the NRL has expanded its commercial portfolio to include hotel assets across Queensland and New South Wales.

We are seeking an experienced and commercially minded General Manager to lead our Mercure Kawana Waters Hotel on the Sunshine Coast. This is a unique opportunity to oversee a key hospitality asset, driving operational excellence, guest satisfaction, team engagement, and strong commercial outcomes in one of Australia's premier tourism destinations.

As General Manager, you will play a pivotal role in shaping the ongoing success of the property, leading a dedicated team and ensuring the hotel continues to deliver exceptional experiences for guests while achieving its financial and strategic objectives.

About the role:

Based on the Sunshine Coast General Manager is responsible for the overall operational and commercial performance of the property.

Reporting to senior leadership, you will oversee all aspects of hotel operations, including accommodation, food and beverage, guest experience, revenue management, financial performance, people leadership, sales and marketing, compliance, and property improvement initiatives.

You will be an engaging and visible leader who fosters a positive workplace culture while driving strong business performance and operational excellence.

In the role you will:

• Lead the day-to-day operations of the hotel, ensuring exceptional guest experiences and service standards.
• Drive commercial performance through effective revenue management, forecasting, budgeting, and market analysis.
• Develop, coach, and inspire a high-performing team, creating a culture focused on accountability, engagement, and customer excellence.
• Oversee all accommodation, food and beverage, conferencing, and guest service operations.
• Manage financial performance, including budgets, profitability, cost control, and reporting.
• Build strong relationships with local tourism partners, industry stakeholders, suppliers, and the broader Sunshine Coast community.
• Lead local sales and marketing initiatives to maximise occupancy, revenue, and market presence.
• Identify and implement opportunities for operational improvement and business growth.
• Ensure compliance with workplace health and safety, licensing, governance, and regulatory requirements.
• Partner with the property owners and NRL leadership on asset enhancement and continuous improvement projects.
• Provide regular operational and commercial reporting to senior management

At the National Rugby League (NRL), we are proud of the impact our game has on players, fans, and communities across Australia and the Pacific. As Australia's number one sport by viewership and attendance, Rugby League brings people together both on and off the field and continues to play a significant role in the nation's sporting and cultural landscape.

Guided by the Australian Rugby League Commission's vision, the NRL has expanded its commercial portfolio to include hotel assets across Queensland and New South Wales.

We are seeking an experienced and commercially minded General Manager to lead our Mercure Kawana Waters Hotel on the Sunshine Coast. This is a unique opportunity to oversee a key hospitality asset, driving operational excellence, guest satisfaction, team engagement, and strong commercial outcomes in one of Australia's premier tourism destinations.

As General Manager, you will play a pivotal role in shaping the ongoing success of the property, leading a dedicated team and ensuring the hotel continues to deliver exceptional experiences for guests while achieving its financial and strategic objectives.

About the role:

Based on the Sunshine Coast General Manager is responsible for the overall operational and commercial performance of the property.

Reporting to senior leadership, you will oversee all aspects of hotel operations, including accommodation, food and beverage, guest experience, revenue management, financial performance, people leadership, sales and marketing, compliance, and property improvement initiatives.

You will be an engaging and visible leader who fosters a positive workplace culture while driving strong business performance and operational excellence.

In the role you will:

• Lead the day-to-day operations of the hotel, ensuring exceptional guest experiences and service standards.
• Drive commercial performance through effective revenue management, forecasting, budgeting, and market analysis.
• Develop, coach, and inspire a high-performing team, creating a culture focused on accountability, engagement, and customer excellence.
• Oversee all accommodation, food and beverage, conferencing, and guest service operations.
• Manage financial performance, including budgets, profitability, cost control, and reporting.
• Build strong relationships with local tourism partners, industry stakeholders, suppliers, and the broader Sunshine Coast community.
• Lead local sales and marketing initiatives to maximise occupancy, revenue, and market presence.
• Identify and implement opportunities for operational improvement and business growth.
• Ensure compliance with workplace health and safety, licensing, governance, and regulatory requirements.
• Partner with the property owners and NRL leadership on asset enhancement and continuous improvement projects.
• Provide regular operational and commercial reporting to senior management

Ideally you will have:

• Proven experience as a General Manager, Hotel Manager, or senior hospitality leader within a hotel, resort, or large accommodation venue.
• Strong knowledge of hotel operations, including accommodation, food and beverage, revenue management, finance, and people leadership.
• Demonstrated success in driving revenue growth, profitability, and operational performance.
• Experience leading and developing high-performing teams.
• Excellent communication, stakeholder management, and relationship-building skills.
• Strong commercial acumen with the ability to balance strategic thinking and operational execution.
• Knowledge of the Sunshine Coast tourism and hospitality market would be highly regarded.
• High levels of integrity, professionalism, and accountability.
• A collaborative and solutions-focused approach with a passion for delivering exceptional guest experiences.

At the NRL, we look for people who share our values of being United, Positive, Inclusive and Disciplined. The NRL is a child-safe organisation committed to providing a safe place for all children to learn and have fun. We have strong recruitment procedures to make sure the safest and most suitable people work with us and require all applicants to undergo an extensive screening process prior to appointment, a process that will include, but is not limited to comprehensive reference checks, an identity check, "Working with Children" checks and/or national criminal history checks.

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