General Manager – Freshwater Quality Management

Freshwater Quality Management; Cairns Regional; Vor Ort; AUD 180.000 - 240.000; Vollzeit

Benefits dieser Stelle

Relocation assistance

Professional development

Zusammenfassung

Freshwater Quality Management – Cairns QLD is seeking an experienced General Manager to lead the operational and financial performance of the Hospitality and Tourism division, overseeing multiple sites and driving growth.

Reporting to the Managing Director, you will manage assets, capital works, budgets, and high‑performing teams while ensuring compliance and exceptional guest experiences across Bungle Bungle Savannah Lodge, Freshwater East Kimberley, The PumpHouse Restaurant and related

Qualifikationen

• Significant management experience within the hospitality and tourism industry.
• Experience coordinating multi-venue / multi-site operations (cluster management) is highly advantageous.
• Experience coordinating asset maintenance programs and capital works to ensure facilities are well maintained and within budgets.

Aufgaben

• Drive operational and financial performance across multiple hospitality and tourism businesses.
• Identify and implement process improvements to enhance efficiency and guest satisfaction.
• Oversee asset maintenance programs and capital improvement projects.
• Prepare annual budgets and forecasts for MD approval.
• Lead, mentor and develop department leaders and operational teams.

Kenntnisse

Hospitality management

Operations leadership

Financial acumen

People leadership

Jobbeschreibung

General Manager – Freshwater Quality Management

Freshwater Quality Management – Cairns QLD

Freshwater Quality Management is seeking an experienced, motivated and commercially astute General Manager to lead the operational and financial performance of our Hospitality and Tourism division. This is a senior-management opportunity suited to a dynamic professional who thrives in a fast-paced environment and has a proven track record of driving business growth, operational efficiency and exceptional customer service.

Freshwater Quality Management operates in the Kimberley region and has a team of approximately 20 employees, with the headcount growing to around 70 during seasonal periods. This role will be support by the HMC Group’s shared services departments, including Human Resources, Finance and Legal.

Businesses within Freshwater Quality Management include:

Bungle Bungle Savannah Lodge & Guided Tours – Eco-accommodation in the heart of Purnululu National Park & Guided walking tours, also providing authentic indigenous tourism experiences.

Freshwater East Kimberley Apartments –Kununurra’s leading accommodation offering with sixty resort-style apartments.

The PumpHouse Restaurant– an iconic Kununurra dining establishment on the banks of the Ord River offering a quality dining option to locals and visitors alike.

About the role:

As the General Manager, you will be responsible for the overall operational and financial success of Freshwater Quality Management, ensuring business objectives are achieved while identifying opportunities for growth and continuous improvement.

Reporting directly to the Managing Director of the Group, you will oversee multiple operational sites, lead strategic initiatives, manage capital works, and develop high‑performing teams while ensuring focus on compliance, profitability, and growth across the businesses.

This role is ideally suited to a proven hospitality leader with experience managing multiple venues, sites, or business units within a complex operational environment. You will be a highly effective people leader who can build high performing teams. While oversight of infrastructure and capital works is an important component of this role, the primary focus is on operational leadership, commercial performance, and team management across diverse tourism and hospitality portfolio.

A strong understanding of food and beverage operations is essential, alongside experience leading broad hospitality operations and delivering outstanding guest experiences.

Key duties and responsibilities:

Operational Leadership

Drive operational and financial performance across multiple hospitality and tourism businesses.

Identify and implement process improvements that enhance efficiency, service delivery, and customer satisfaction.

Ensure compliance with all relevant legislation, regulations, licences, permits, and company policies.

Ensure adequate insurance coverage and operational compliance requirements are maintained.

Oversee Assets and Facilities

Ensure accommodation, restaurant, tourism and transport assets are well maintained and professionally presented.

Coordinate maintenance programs and capital improvement projects.

Support future growth opportunities through infrastructure and business improvements.

Prepare annual budgets and forecast for approval by the Managing Director.

Monitor financial performance and identify opportunities for cost efficiencies and commercial optimisation.

Drive revenue growth and profitability across the division.

Leadership and Team Development

Lead, mentor, and develop department leaders and operational teams.

Foster a culture of accountability, collaboration, engagement, and continuous improvement.

Manage performance, succession planning, and employee development initiatives.

General

Ensure consistently high customer service standards across all businesses.

Monitor customer feedback and implement improvements where required.

Work closely with Sales and Marketing to maximise occupancy, visitation and revenue opportunities.

Ensure all businesses operate safely and in accordance with relevant legislation, licences, permits and company requirements.

Promote a strong workplace health and safety culture.

Manage operational, compliance and reputational risks appropriately.

About you:

Experience and Qualifications

Significant management experience within the hospitality and tourism industry.

Previous experience managing a business with multi venues/sites (cluster manager) very advantageous.

Proven experience coordinating asset maintenance programs and infrastructure improvement projects to ensure facilities are well maintained, professionally presented, and delivered within approved budgets and timeframes.

Essential Skills and Attributes

Strong operational and commercial management capability.

Extensive knowledge of the hospitality and tourism sectors.

Exceptional communication, stakeholder engagement, and relationship-building skills.

Strategic thinker with a hands‑on leadership approach.

Strong problem‑solving and decision‑making abilities.

This is a unique opportunity to build on your leadership experience while managing a portfolio of well-established tourism and hospitality businesses in one of Australia's most remarkable regions.

Competitive salary package.

Opportunity to step into a broad General Manager role with responsibility across multiple businesses.

Work alongside an experienced and supportive senior management team.

Significant autonomy and opportunity to influence business performance and growth.

Diverse and rewarding role spanning accommodation, tourism, hospitality and food & beverage operations.

Professional development and career growth opportunities.

Relocation and accommodation assistance may be available for the successful candidate where required.

Please note to apply for this role, you must have current working rights in Australia.