General Manager

Discovery Parks; Rockhampton Regional; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Live-in accommodation provided

Flexible roster

G’Day Group discounts on travel and住宿

Career development and progression

Leadership autonomy

Employee Assistance Program (EAP)

Service recognition awards

Job summary

Coolwaters Discovery Parks is seeking a hands-on General Manager to lead a diverse accommodation and group catering operation on Yeppoon’s Capricorn Coast. You will drive operational excellence, guest experiences and sustainable performance while managing a skilled team across park services and catering facilities.

You will bring proven leadership in hospitality, strong financial acumen, and a passion for tourism in regional Queensland.

Qualifications

• Proven experience as a General Manager, Operations Manager or senior leader in hospitality or tourism.
• Strong financial acumen with experience managing P&L, budgets, food costs and labour.
• Drivers License essential.
• RMS experience preferable.
• Solid understanding of WHS, food safety and compliance requirements.
• Qualifications in hospitality or business management, including Food Safety and RSA where applicable.

Responsibilities

• Lead and develop park teams to deliver high standards across accommodation, guest services and facilities.
• Oversee on-site catering facility, café and large group function space for school groups and events.
• Review P&L, budgets and costs to ensure efficient operation.
• Provide leadership to Events Coordinator, Chef and kitchen team with clear KPIs and accountability.
• Ensure WHS, food safety and compliance across catering and kitchen operations.
• Identify opportunities for continuous improvement across park and group operations.
• Represent Coolwaters Discovery Parks and the G’Day Group in the local tourism and business community.

Skills

Leadership

Financial acumen

Communication

People development

Education

Hospitality or business management qualification

Tools

RMS system

Job description

About Us

G’Day Group is the largest regional accommodation network in Australia, encompassing Discovery Parks, G’Day Parks, and the G’Day Rewards loyalty program. With over 300 holiday parks and resorts across the country, we’re committed to creating unforgettable Australian holiday experiences.

Coolwaters, Yeppoon Discovery Park

Located in beautiful Yeppoon on Queensland’s Capricorn Coast, Coolwaters Discovery Parks offers a relaxed coastal setting surrounded by beaches, islands and natural attractions. The park provides a diverse range of accommodation, group facilities, catering and recreational amenities, making it an ideal destination for families, school groups and holidaymakers.

The Role

As the General Manager, you will take the reins of a diverse accommodation and group tourism operation, with responsibility for delivering operational excellence, exceptional guest experiences and sustainable commercial performance.

You’ll lead an experienced team and oversee the day-to-day operation of the park, including its school group and catering facilities.

Key Responsibilities Include

• Leading and developing the park team to deliver consistently high standards across accommodation, guest services and facilities.
• Overseeing the operation of the on-site catering facility, café and large group function space, which caters for school groups and events
• Reviewing the P&L and key financial percentages to ensure food and labour costs are controlled and the operation is performing efficiently.
• Providing leadership and direction to the Events Coordinator, Chef and kitchen team, ensuring clear accountability, budgets and KPIs.
• Ensuring strong WHS, food safety and compliance practices across the catering and kitchen operations.
• Identifying opportunities for continuous improvement across the park and group operations.
• Building a positive, accountable and inclusive workplace culture.
• Representing Coolwaters Discovery Parks and the G’Day Group within the local tourism and business community.

About You

We’re looking for an experienced, hands-on hospitality and tourism leader who thrives in a dynamic environment and understands what it takes to operate a successful accommodation business with group catering facilities.

You will be commercially focused, customer-centric, resilient and passionate about developing people.

To Succeed In This Role, You’ll Bring

• Proven experience as a General Manager, Operations Manager or senior leader within a resort, hotel, holiday park, tourism or hospitality operation.
• Strong financial acumen and experience managing P&L, budgets, food costs, wages, purchasing and operational expenses.
• Drivers License essential
• RMS experience preferable
• A strong understanding of WHS, food safety and compliance requirements.
• Relevant qualifications in hospitality or business management, including Food Safety and RSA certifications where applicable.
• Strong leadership capabilities, with the ability to develop teams and set out clear KPIs and standards.
• Excellent communication and interpersonal skills, with the ability to work with school groups, staff, suppliers and community stakeholders.
• A genuine passion for tourism, guest experience and regional Queensland.

Benefits

• Live-in accommodation provided, giving you the opportunity to fully embrace the Coolwaters lifestyle
• Flexible roster with autonomy to manage your schedule.
• Exclusive G’Day Group discounts on accommodation, travel, fuel, fitness and more.
• Career development and internal progression across 300+ parks and resorts.
• Leadership autonomy to make a real impact on the park, team and guest experience.
• Employee Assistance Program (EAP) and wellbeing support.
• Service recognition awards celebrating your contribution.

Ready to make your mark in a unique tourism operation in one of Queensland’s most desirable destinations?

This role includes extensive manual handling tasks, including lifting up to 20kg, kneeling and squatting, as well as handling chemicals and utilising machinery where required.

Prior to an offer of employment being made, candidates must provide authority for a Federal Police Clearance to disclose any criminal offences or charges.

The G’Day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.