General Manager

Australian Hotel and Brewery; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

Australian Hotel and Brewery in Baulkham Hills, NSW, is seeking an experienced General Manager to lead one of our flagship venues. You will be responsible for overall performance, guest experience, and operational excellence, with a strong focus on financial results and team development.

As part of Momento Hospitality, you will drive growth, implement innovative improvements, ensure regulatory compliance, and lead a high-performing team including Head Chef and duty managers.

Qualifications

• Proven experience as a General Manager or senior hospitality leader.
• Strong commercial acumen and financial management experience.
• Demonstrated success leading large front and back-of-house teams.
• Exceptional leadership and people development skills.
• Proactive, solutions-focused approach to problem-solving and decision-making.
• Excellent communication and interpersonal skills.
• Genuine passion for hospitality and ongoing professional development.

Responsibilities

• Lead and oversee all aspects of venue operations.
• Drive strategic vision and continued growth of the business.
• Deliver innovation and continuous improvement initiatives.
• Achieve financial targets and growth while maintaining venue integrity.
• Build and lead a high-performing team focused on customer service.
• Ensure compliance with legislative, licensing, WHS, and company requirements.
• Maintain staffing levels, training standards, and workforce engagement.
• Collaborate with Momento Hospitality leadership for group success.
• Champion exceptional guest experiences that drive loyalty.
• Lead key venue leaders including Head Chef and Duty Managers.

Skills

Leadership

Commercial acumen

People management

Hospitality operations

Financial management

Communication

Education

Bachelor's degree in Hospitality Management

Job description

Australian Hotel and Brewery – Baulkham Hills NSW

Momento Hospitality is one of Sydney's leading and fastest-growing hospitality groups, recognised for delivering exceptional food, beverage, entertainment, and customer experiences.

We are seeking an experienced and driven General Manager to lead one of our flagship venues. This is an exciting opportunity for a hospitality professional looking to take ownership of a successful operation while playing a key role in shaping its future growth and success.

You will be responsible for the overall performance of the venue, including operational excellence, financial results, people leadership, compliance, and guest experience.

This hands-on leadership role requires a commercially astute and people-focused professional who can inspire teams, drive innovation, and consistently deliver outstanding business outcomes.

About the Role

• Lead and oversee all aspects of venue operations
• Drive the strategic vision and continued growth of the business
• Deliver innovation and continuous improvement initiatives
• Achieve financial, profitability, and growth targets while maintaining the long-term integrity of the venue
• Build, develop, and lead a high-performing team focused on exceptional customer service
• Ensure compliance with all legislative, licensing, workplace health and safety, and company requirements
• Maintain optimal staffing levels, training standards, and workforce engagement
• Collaborate with the wider Momento Hospitality leadership team to support group-wide success
• Champion exceptional guest experiences that drive loyalty and repeat visitation
• Lead and support key venue leaders, Head Chef, Duty Managers, and department managers

About You

• Proven experience as a General Manager or senior hospitality leader
• Strong commercial acumen and financial management experience
• Demonstrated success leading large, diverse front and back-of-house teams
• Exceptional leadership and people development skills
• A proactive, solutions-focused approach to problem-solving and decision-making
• Strong conflict resolution abilities
• Excellent communication and interpersonal skillsA genuine passion for hospitality and a commitment to ongoing professional development

At Momento Hospitality, we believe our people are our greatest asset. If you're ready to lead a successful venue and join one of Sydney's most exciting hospitality groups, we'd love to hear from you.