General Manager

Hospitality Recruits; Melbourne; On-site; AUD 130,000 - 140,000; Full time

Job summary

Hospitality Recruits seeks an experienced General Manager for a premium hospitality venue in Melbourne CBD. You will lead the venue, inspire the team and drive operational excellence, profitability and outstanding customer service.

This hands-on leader must navigate a busy city venue, ensuring revenue growth, cost control and guest satisfaction. You will oversee operations, manage rostering and labour costs, and maintain high standards across service, cleanliness and guest experience, while

Qualifications

• Hands-on hospitality leadership experience
• Commercially driven with strong financial acumen
• Proven ability to drive profitability and guest service excellence
• Ability to lead and develop a high-performing team
• Knowledge of WHS, food safety, liquor licensing and employment requirements

Responsibilities

• Oversee daily operations of a premium hospitality venue to deliver exceptional hospitality and guest experiences.
• Lead the management team, develop a high-performing culture, and ensure service standards meet financial and operational objectives.
• Drive revenue growth and manage costs, budgets, forecasts and KPIs to achieve sustainable profitability.
• Develop and implement operational procedures to improve efficiency, consistency and profitability.
• Recruit, train, mentor and retain department managers and frontline staff; set performance expectations and pathways for development.

Job description

Job Description – General Manager | Premium Hospitality Venue

Salary: $130,000–$140,000 per annum + performance-based bonuses

Employment Type: Full-time, Senior Management

About Our Client

Our client operates a premium hospitality venue in the heart of Melbourne CBD, offering guests a high-quality dining and hospitality experience.

We are seeking an experienced, commercially driven and passionate General Manager to lead the venue, inspire the team and drive operational excellence, profitability and outstanding customer service.

This is an exciting opportunity for a hands-on hospitality leader who understands the demands of a busy city venue and has the leadership, financial and operational skills to take the business to the next level.

The Role

As General Manager, you will be responsible for the overall performance and day-to-day management of the venue. You will lead the management team, develop a high-performing culture, maintain exceptional service standards and ensure the business consistently achieves its financial and operational objectives.

You will take ownership of revenue growth, cost control, team development, guest satisfaction and the overall commercial success of the business.

Key Responsibilities

Operations and Venue Management

• Oversee all daily operations, ensuring the venue runs efficiently and consistently delivers exceptional hospitality.
• Maintain high standards across food and beverage service, presentation, cleanliness and guest experience.
• Develop and implement operational procedures to improve efficiency, consistency and profitability.
• Manage rostering, staffing levels and labour costs in line with trading requirements.
• Ensure compliance with all relevant workplace health and safety, food safety, liquor licensing and employment requirements.

Financial Performance and Commercial Growth

• Take full responsibility for the venue's financial performance, including revenue, profitability and operating costs.
• Prepare, manage and report on budgets, forecasts and key performance indicators.
• Drive sales growth through strategic initiatives, local marketing, promotions and improved guest engagement.
• Monitor and control labour, cost of goods sold, wastage and other operating expenses.
• Analyse financial reports and trading results to identify opportunities for improved margins and business performance.
• Work closely with ownership to establish commercial targets and deliver sustainable growth.

Leadership and Team Development

• Recruit, train, mentor and retain a high-performing team.
• Lead, motivate and develop department managers, supervisors and frontline employees.
• Establish clear performance expectations, accountability and professional development pathways.
• Foster a positive, collaborative and performance