General Manager - Sydney's Circular Quay

Human Solutions Group; Sydney; On-site; AUD 140,000 - 200,000; Full time

Benefits offered by this job

Competitive salary

Job summary

Human Solutions Group in Sydney's premium dining scene seeks a General Manager to lead one of its flagship venues in Sydney CBD. You will champion five-star service, mentor a professional front-of-house team, and partner with the Head Chef and Sommelier to deliver an elevated guest experience.

In this role you will manage daily operations, financial performance, and compliance, while shaping wine and beverage programs and ensuring luxury standards.

Qualifications

• Minimum proven experience as General Manager or Senior Venue Manager in premium dining.
• 5-star service standards with luxury restaurant or hotel background.
• Strong leadership and people development skills.
• Deep knowledge of premium wines, cocktails, and food pairings.
• Commercial acumen with a track record of revenue growth and cost control.
• Impeccable presentation and stakeholder management.

Responsibilities

• Lead a front-of-house team to deliver five-star guest experiences.
• Maintain premium service standards and guest engagement.
• Oversee daily operations with focus on service excellence.
• Manage budgets, forecasts, and P&L accountability.
• Collaborate with Head Chef and Sommelier on beverage and culinary alignment.
• Uphold health, safety, licensing, and luxury dining standards.

Job description

General Manager - Sydney's Circular Quay

About the Role We are seeking an exceptional and highly polished General Manager to lead one of Sydney’s most premium dining venues. Renowned for its uncompromising commitment to world-class produce, an award-worthy wine program, and an innovative cocktail offering, this restaurant delivers a truly elevated guest experience in a refined, luxury setting.

This is a rare opportunity for a hospitality professional who embodies five-star service standards, thrives in a high-performance environment, and has a genuine passion for delivering unforgettable dining experiences.

Key Responsibilities

• Leadership & Culture
  • Inspire, mentor, and lead a high-performing front-of-house team with a focus on excellence, professionalism, and attention to detail
  • Foster a culture of accountability, continuous improvement, and genuine hospitality
  • Lead from the floor, setting the tone for service standards and guest engagement
• Guest Experience
  • Ensure every guest interaction reflects the venue’s premium positioning and brand values
  • Handle VIP clientele with discretion, confidence, and personalised service
  • Continuously refine and elevate the end-to-end dining experience
• Operations Management
  • Oversee daily operations with precision, ensuring seamless service execution
  • Maintain exceptional standards across service, presentation, cleanliness, and ambiance
  • Work closely with the Head Chef and Sommelier to align service with culinary and beverage excellence
• Financial Performance
  • Drive revenue growth while maintaining strict cost controls
  • Manage budgets, forecasting, and P&L accountability
  • Identify opportunities to optimise profitability without compromising the guest experience
• Wine & Beverage Excellence
  • Collaborate on the ongoing development and presentation of an extensive, premium wine list and cocktail program
  • Ensure the team is knowledgeable and confident in upselling and pairing recommendations
• Compliance & Standards
  • Ensure full compliance with all health, safety, and licensing regulations
  • Uphold the highest standards expected of a luxury dining environment

About You

• Proven experience as a General Manager or Senior Venue Manager within a premium or fine dining environment
• Strong background in 5-star service standards, ideally within luxury restaurants or hotels
• Exceptional leadership skills with the ability to inspire and develop high-performing teams
• Deep understanding of premium wines, cocktails, and food pairing principles
• Commercially astute with a strong track record of driving revenue and managing costs
• Impeccable presentation, communication, and interpersonal skills
• Calm, composed, and solutions-focused under pressure
• Passionate about hospitality and delivering truly memorable guest experiences

What’s on Offer

• Opportunity to lead a flagship, high-end dining venue in the heart of Sydney CBD
• Work alongside some of the industry’s most talented culinary and beverage professionals
• Competitive salary package with performance incentives
• A dynamic and supportive ownership group committed to excellence
• Career growth within a premium hospitality environment