Gaming Team Leader - Fast-Paced Hospitality & Growth

Sports Endeavors, LLC; New South Wales; Hybride; AUD 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Daily meal allowance

Underground parking (free)

Employee rewards and recognition

Career progression opportunities

Résumé du poste

Bankstown Sports Club in New South Wales is seeking a Gaming Team Leader to lead from the front, coaching staff, supervise busy gaming operations and deliver exceptional guest experiences. This role offers both full-time and part-time opportunities and a chance to develop a high-performing team in a customer-focused venue.

You will drive service standards, training, compliance with gaming regulations, and a positive workplace culture.

Qualifications

• Leadership or supervisory experience in Gaming, Hospitality or Club environments.
• Strong knowledge of Gaming operations and relevant legislation.
• Excellent verbal and written communication.
• Proven ability to lead, coach and motivate a team.
• Able to manage multiple priorities in a fast-paced setting.
• High attention to detail and organisational capabilities.
• Valid NSW Competency Card.

Responsabilités

• Leading, coaching and supporting team members to deliver outstanding customer service
• Supervising daily Gaming operations and ensuring service standards are consistently achieved
• Providing ongoing training, feedback and development opportunities to team members
• Managing floor operations, delegating tasks and responding to customer and operational needs
• Ensuring operational procedures, reporting requirements and clearance processes are completed accurately
• Maintaining compliance with Gaming regulations, Club policies and workplace procedures
• Resolving customer and team concerns professionally and efficiently
• Promoting a positive, collaborative and high-performance team culture
• Supporting a safe and secure environment for members, guests and employees

Connaissances

Leadership experience

Customer service excellence

Communication skills

People development

Problem solving

Organisational skills

NSW Competency Card

Description du poste

Bankstown Sports Club in New South Wales is seeking a Gaming Team Leader to lead from the front, coaching staff, supervise busy gaming operations and deliver exceptional guest experiences. This role offers both full-time and part-time opportunities and a chance to develop a high-performing team in a customer-focused venue.

You will drive service standards, training, compliance with gaming regulations, and a positive workplace culture.