Gaming Team Leader

BSC Bankstown Sports Club; Canterbury-Bankstown; Presencial; AUD 60 000 - 85 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Daily meal allowance

Free underground parking

Discounted car washes

Employee rewards program

Resumo da oferta

Bankstown Sports Club is seeking an experienced Gaming Team Leader to drive exceptional customer experiences and lead a busy Gaming department. The role involves coaching, training and overseeing day-to-day operations in a fast-paced hospitality setting.

We are offering both Full Time and Part Time positions with a strong focus on leadership development, safety, and delivering memorable guest experiences across shift patterns.

Qualificações

• Leadership or supervisory experience in Gaming, Hospitality or Club environments.
• Strong knowledge of Gaming operations and relevant legislation.
• Excellent verbal and written communication; able to coach and motivate a team.

Responsabilidades

• Lead, coach and support team members to deliver outstanding customer service.
• Supervise daily Gaming operations and maintain service standards.
• Provide ongoing training, feedback and development opportunities.
• Manage floor operations, delegate tasks and respond to customer needs.
• Ensure procedures, reporting and clearance processes are completed accurately.
• Maintain compliance with Gaming regulations and Club policies.
• Resolve customer and team concerns professionally and efficiently.
• Promote a positive, collaborative, high-performance culture.

Conhecimentos

Leadership

Customer service

Communication

Team motivation

Descrição da oferta de emprego

Bankstown Sports Club is one of Australia's leading Sports Clubs, welcoming millions of guests each year. Renowned for exceptional customer service, premium facilities and a strong people-first culture, we are committed to creating memorable experiences for our members, guests and team.

As part of our continued growth, we are seeking an experienced and motivated Gaming Team Leader to join our high-performing Gaming team. This is an excellent opportunity for a hospitality professional looking to take the next step in their leadership career within a dynamic and fast-paced environment.

About the Role

As a Gaming Team Leader, you will lead from the front, ensuring exceptional customer experiences while supporting the day-to-day operations of one of the Club's busiest departments.You will play a key role in developing team capability, driving operational excellence and fostering a positive and engaging workplace culture.

We're currently seeking both Full Time and Part Time Gaming Team Leaders to join our high-performing team.

Key responsibilities include:

• Leading, coaching and supporting team members to deliver outstanding customer service
• Supervising daily Gaming operations and ensuring service standards are consistently achieved
• Providing ongoing training, feedback and development opportunities to team members
• Managing floor operations, delegating tasks and responding to customer and operational needs
• Ensuring operational procedures, reporting requirements and clearance processes are completed accurately
• Maintaining compliance with Gaming regulations, Club policies and workplace procedures
• Resolving customer and team concerns professionally and efficiently
• Promoting a positive, collaborative and high-performance team culture
• Supporting a safe and secure environment for members, guests and employees

About You

You are a confident hospitality leader who thrives in a fast-paced environment and enjoys developing people while delivering exceptional customer experiences. You have strong operational knowledge, excellent communication skills and a hands-on leadership style that inspires those around you.

To be successful in this role, you will have:

• Previous leadership or supervisory experience in a Gaming, Hospitality or Club environment
• Strong knowledge of Gaming operations and relevant legislation
• Excellent verbal and written communication skills
• Proven ability to lead, coach and motivate a team
• Strong problem-solving and conflict-resolution skills
• Ability to manage competing priorities in a fast-paced environment
• High attention to detail and strong organisational capabilities
• A valid NSW Competency Card
• Immaculate personal presentation and professional standards
• Flexibility to work a rotating roster across days, nights, weekends and public holidays

Why Join Us?

• Join one of Australia's most respected and award-winning hospitality groups
• Genuine career progression opportunities with a strong focus on internal promotion
• Ongoing paid training, leadership development and mentoring
• Work in a dynamic environment where no two days are the same
• Daily meal allowance to enjoy food and beverages across our venues
• Free secure underground parking plus discounted car washes
• Employee rewards and recognition programs that celebrate success
• Be part of a supportive team culture that values collaboration, growth and excellence

Ready to Take the Next Step?

If you're an experienced hospitality leader looking to build a long-term career within a thriving organisation, we'd love to hear from you.