Gaming Attendant

BSC Bankstown Sports Club; Canterbury-Bankstown; On-site; AUD 30,000 - 47,000; Part time

Benefits offered by this job

Casual hours

Cross-training

Career growth

Meal allowance

Free parking

Rewards program

Job summary

Bankstown Sports Club is seeking a friendly Gaming Attendant to join our busy gaming floor, delivering outstanding guest service and maintaining a safe, welcoming environment for members and visitors.

You will cross-train across Host, Tray Service, Cashier, Treasury and Premium Guest Host, with casual hours and regular shifts that suit part-time or full-time patterns. RSA/RCG competency is required and rosters rotate evenings and weekends.

Qualifications

• Passion for customer service
• RSA and RCG competency cards or willingness to obtain
• Availability to work a rotating roster including evenings, weekends and public holidays
• Strong communication and interpersonal skills
• Professional presentation and teamwork
• Willingness to learn and adapt in a fast-paced environment
• Attention to detail and safety compliance

Responsibilities

• Deliver exceptional customer service to members and guests
• Build positive relationships and create memorable guest experiences
• Assist patrons with gaming enquiries and venue information
• Ensure gaming areas are clean, safe and well-presented
• Promote responsible gambling practices and comply with regulations
• Adhere to RSA and RCG requirements and policies
• Respond professionally to guest feedback and resolve issues efficiently
• Support club promotions, jackpots, events and member activities
• Work collaboratively with Gaming, Treasury, Hospitality and Operations teams
• Participate in ongoing training across multiple departments

Skills

Customer service

RSA/RCG certification

Communication

Teamwork

Attention to detail

Ability to work under pressure

Willingness to learn

Roster adaptability

Job description

Bankstown Sports Club is one of Australia's leading hospitality, entertainment and gaming destinations, welcoming thousands of members and guests every week.

With one of the largest gaming operations in South West Sydney, our Gaming team is at the heart of delivering exceptional guest experiences. This is more than just a Gaming Attendant role. We are committed to developing our people through cross-training opportunities across Host, Tray Service, Cashier, Treasury and Premium Guest Host, creating genuine pathways for career growth within our organisation.

We're currently seeking enthusiastic, customer-focused Gaming Attendants to join our team. While these are casual positions, successful candidates can expect regular, consistent hours equivalent to part-time or full-time employment.

About the Role

As a Gaming Attendant, you'll play a key role in creating a welcoming, safe and enjoyable environment for our members and guests. Working within our dynamic gaming floor, you'll provide outstanding customer service while supporting the day-to-day operation of one of the region's busiest gaming venues.

Key Responsibilities

• Deliver exceptional customer service to members and guests
• Build positive relationships and create memorable guest experiences
• Assist patrons with gaming enquiries and venue information
• Ensure gaming areas are clean, safe and well-presented at all times
• Promote responsible gambling practices and comply with all gaming regulations
• Adhere to Club RSA and RCG requirements and policies
• Respond professionally to guest feedback and resolve issues efficiently
• Support club promotions, jackpots, events and member activities
• Work collaboratively with Gaming, Treasury, Hospitality and Operations teams
• Participate in ongoing training and development opportunities across multiple departments

About You

You are passionate about customer service, thrive in a fast-paced environment and enjoy interacting with people from all walks of life. Whether you have previous gaming experience or are looking to start a long-term hospitality career, we want to hear from you. To Be Successful, You Will Have:

• A genuine passion for customer service
• RSA and RCG Competency Cards or willingness to obtain prior to commencement
• Availability to work a rotating roster including evenings, weekends and public holidays
• Strong communication and interpersonal skills
• Excellent personal presentation and professionalism
• The ability to work well within a team environment
• A positive attitude and willingness to learn
• Strong attention to detail and ability to work under pressure
• A responsible approach to compliance and workplace safety
• Full working rights in Australia

Previous gaming, hospitality, customer service or cash handling experience is highly regarded but not essential.

Why Work With Us?

• Casual opportunities with regular hours available
• Cross-train and grow into Host, Tray Service, Cashier, Treasury and Premium Guest Host roles
• Career pathways within one of Australia's largest hospitality and entertainment precincts
• Supportive team culture focused on growth and development
• Ongoing on-the-job, online and face-to-face training opportunities
• Competitive hourly rates and penalty rates
• Free secure undercover parking
• Daily meal allowance to use across our venues
• Employee rewards and recognition programs
• Work in a vibrant, fast-paced and people-focused environment

Ready to Join the Team?

If you're looking for a role that offers variety, development opportunities and consistent hours within a supportive team, we'd love to hear from you.