Gaming Team Leader

Bankstown Sports; New South Wales; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Daily meal allowance

Underground parking (free)

Employee rewards and recognition

Career progression opportunities

Job summary

Bankstown Sports Club in New South Wales is seeking a Gaming Team Leader to lead from the front, coaching staff, supervise busy gaming operations and deliver exceptional guest experiences. This role offers both full-time and part-time opportunities and a chance to develop a high-performing team in a customer-focused venue.

You will drive service standards, training, compliance with gaming regulations, and a positive workplace culture.

Qualifications

• Leadership or supervisory experience in Gaming, Hospitality or Club environments.
• Strong knowledge of Gaming operations and relevant legislation.
• Excellent verbal and written communication.
• Proven ability to lead, coach and motivate a team.
• Able to manage multiple priorities in a fast-paced setting.
• High attention to detail and organisational capabilities.
• Valid NSW Competency Card.

Responsibilities

• Leading, coaching and supporting team members to deliver outstanding customer service
• Supervising daily Gaming operations and ensuring service standards are consistently achieved
• Providing ongoing training, feedback and development opportunities to team members
• Managing floor operations, delegating tasks and responding to customer and operational needs
• Ensuring operational procedures, reporting requirements and clearance processes are completed accurately
• Maintaining compliance with Gaming regulations, Club policies and workplace procedures
• Resolving customer and team concerns professionally and efficiently
• Promoting a positive, collaborative and high-performance team culture
• Supporting a safe and secure environment for members, guests and employees

Skills

Leadership experience

Customer service excellence

Communication skills

People development

Problem solving

Organisational skills

NSW Competency Card

Job description

About Us

Bankstown Sports Club is one of Australia's leading Sports Clubs, welcoming millions of guests each year. Renowned for exceptional customer service, premium facilities and a strong people-first culture, we are committed to creating memorable experiences for our members, guests and team.

About the Role

As a Gaming Team Leader, you will lead from the front, ensuring exceptional customer experiences while supporting the day-to-day operations of one of the Club's busiest departments.You will play a key role in developing team capability, driving operational excellence and fostering a positive and engaging workplace culture.

We're currently seeking both Full Time and Part Time Gaming Team Leaders to join our high-performing team.

Key responsibilities include:

• Leading, coaching and supporting team members to deliver outstanding customer service
• Supervising daily Gaming operations and ensuring service standards are consistently achieved
• Providing ongoing training, feedback and development opportunities to team members
• Managing floor operations, delegating tasks and responding to customer and operational needs
• Ensuring operational procedures, reporting requirements and clearance processes are completed accurately
• Maintaining compliance with Gaming regulations, Club policies and workplace procedures
• Resolving customer and team concerns professionally and efficiently
• Promoting a positive, collaborative and high-performance team culture
• Supporting a safe and secure environment for members, guests and employees

About You

You are a confident hospitality leader who thrives in a fast-paced environment and enjoys developing people while delivering exceptional customer experiences. You have strong operational knowledge, excellent communication skills and a hands-on leadership style that inspires those around you.

To be successful in this role, you will have:

• Previous leadership or supervisory experience in a Gaming, Hospitality or Club environment
• Strong knowledge of Gaming operations and relevant legislation
• Excellent verbal and written communication skills
• Proven ability to lead, coach and motivate a team
• Strong problem-solving and conflict-resolution skills
• Ability to manage competing priorities in a fast-paced environment
• High attention to detail and strong organisational capabilities
• A valid NSW Competency Card
• Immaculate personal presentation and professional standards
• Flexibility to work a rotating roster across days, nights, weekends and public holidays

Why Join Us?

• Join one of Australia's most respected and award-winning hospitality groups
• Genuine career progression opportunities with a strong focus on internal promotion
• Ongoing paid training, leadership development and mentoring
• Work in a dynamic environment where no two days are the same
• Daily meal allowance to enjoy food and beverages across our venues
• Free secure underground parking plus discounted car washes
• Employee rewards and recognition programs that celebrate success
• Be part of a supportive team culture that values collaboration, growth and excellence

Ready to Take the Next Step?

If you're an experienced hospitality leader looking to build a long-term career within a thriving organisation, we'd love to hear from you.