Gaming Operations Lead

Gol Gol Hotel; Gol Gol; On-site; AUD 70,000 - 90,000; Full time

Job summary

Gol Gol Hotel is seeking a skilled Gaming Supervisor to oversee the daily operations of the gaming room, ensuring a safe, professional and welcoming environment for patrons.

You will lead gaming staff, ensure compliance with liquor and gaming regulations, promote responsible gambling, monitor service standards and incidents, and support venue management.

This role requires strong leadership, attention to detail and a commitment to high guest satisfaction in a regional NSW venue.

Responsibilities

• Gaming Operations: Oversee the daily operation of the gaming room, ensuring a safe, professional and welcoming environment for patrons.
• Compliance & Legislation: Ensure compliance with all applicable liquor and gaming legislation, regulations, licence conditions, codes of practice and internal policies and procedures.
• Responsible Gambling: Promote responsible gambling practices, identify potential gambling-related harm and ensure appropriate intervention, escalation and support procedures are followed.
• Team Leadership: Supervise, lead and support gaming staff, fostering a positive, accountable and customer-focused team culture.
• Staff Training & Development: Coordinate staff inductions, training and ongoing development to ensure employees understand their operational responsibilities, compliance obligations and service standards.
• Operational Standards: Monitor gaming room procedures, staff performance, presentation and service delivery, implementing improvements where required.
• Monitoring & Reporting: Maintain accurate records, complete required compliance documentation and report incidents, breaches, maintenance issues and operational concerns to management.
• Policy Implementation: Ensure venue procedures and compliance controls are consistently applied, and keep staff informed of relevant changes to legislation and operational requirements.
• Customer Service: Handle patron enquiries and concerns professionally, resolving issues promptly and escalating matters when appropriate.
• Gaming Equipment & Facilities: Monitor the condition and functionality of gaming equipment and facilities, coordinating maintenance and reporting faults as required.
• Continuous Improvement: Identify opportunities to improve compliance, operational efficiency, staff capability and the overall patron experience.

Job description

Gol Gol Hotel is seeking a skilled Gaming Supervisor to oversee the daily operations of the gaming room, ensuring a safe, professional and welcoming environment for patrons.

You will lead gaming staff, ensure compliance with liquor and gaming regulations, promote responsible gambling, monitor service standards and incidents, and support venue management.

This role requires strong leadership, attention to detail and a commitment to high guest satisfaction in a regional NSW venue.