Gaming Supervisor

Waymark Hotels; Whitsunday Regional; Vor Ort; AUD 65.000 - 90.000; Vollzeit

Zusammenfassung

The Grand View Hotel in Bowen, QLD, is seeking a dynamic Gaming Supervisor to lead our gaming floor, oversee promotions, and drive member loyalty while delivering exceptional bar and gaming service.

You will supervise a busy gaming environment, ensure compliance with regulatory standards, manage cash and transactions, and collaborate with the Group Gaming Manager on technology and operations.

Qualifikationen

• Leadership experience in gaming or hospitality management.
• Current RSA, RSG & CLO or ability to obtain.
• Excellent communication and problem-solving skills.
• Strong understanding of licensed venue regulations and financial management.
• Ability to reconcile and count cash.
• Knowledge of MAX Gaming system is advantageous.

Aufgaben

• Oversee gaming operations and promotions on the floor.
• Deliver high-quality bar and gaming service to patrons.
• Ensure compliance with gaming regulations and maintain a safe environment.
• Liaise with Group Gaming Manager on technology and operations.
• Lead and develop the gaming team to maintain guest satisfaction.
• Manage cash handling and EFTPOS transactions accurately.

Kenntnisse

Leadership

Gaming ops

Hospitality mgmt

Cash handling

Regulatory knowledge

MAX Gaming system

Tools

MAX Gaming system

Jobbeschreibung

Ready to take your career to the next level? The Grand View Hotel is seeking a dynamic and experienced Gaming Supervisor to join our thriving, multi-outlet venue. This role involves delivering high-quality service and overseeing gaming operations, promotions as well as member loyalty.

What You'll Do:

• Provide exceptional bar and gaming service to patrons.
• Take charge of a busy gaming environment, supervising operations to ensure a smooth and efficient gaming floor.
• Create and maintain relationships with our fantastic guests.Act as the primary point of contact for addressing inquiries, resolving issues, and ensuring they have a memorable time in our gaming area.
• Deliver excellence in gaming interactive activities and gaming promotions
• Drive membership loyalty and signup initiatives
• Handle cash, EFTPOS, and gaming transactions accurately.
• Ensure all gaming activities meet legal and regulatory standards, maintaining a safe, fair, and secure environment for both staff and guests.
• Liaise with Waymark's Group Gaming Manager with relation to gaming tech and general operations

What We're Looking For:

• A proven leader with experience in gaming or hospitality management.
• Current QLD RSA, RSG & CLO (or ability to obtain).
• Strong communication and problem-solving skills, with the ability to handle challenges with professionalism.
• A solid understanding of gaming regulations and financial management in a licensed venue.
• Ability to reconcile and count cash
• A working knowledge of the MAX Gaming system would be beneficial

Location:

The Grand View Hotel is located in Bowen, a charming coastal town in the Whitsunday region of Queensland, Australia. Known as the "Mango Capital of Australia," Bowen is famous for its beautiful beaches, stunning views, and rich agricultural heritage. Bowen offers a unique blend of laid-back coastal living and vibrant local culture, making it a popular destination for both tourists and locals.

About Grand View Hotel, Bowen:

The Grand View Hotel is one of Bowen's most iconic establishments, offering a combination of historic charm and modern amenities. With its prime location and exceptional service, the hotel has become a central hub for socializing, dining, and entertainment in Bowen.